Service Advisor Automotive

4 days ago

Ballarat, Victoria, Australia Spanners and Sparks Automotive Full time $60,000 - $80,000 per year

Service Advisor – Join a Workshop That's Raising the Standard

Done with being treated like just another number?

You won't get that here.

We're a professional, community-loved, future-driven workshop that's out to change the reputation of auto repair in Ballarat — and we're after a Service Advisor who's ready to be part of that mission.

Why You'll Love Working With Us

  • 4-day work week — every weekend's a long one
  • Tight-knit team with high standards and a culture that's fun to be part of
  • Systems that work, so you're set up to succeed — not sink
  • Professional leadership that backs you and listens
  • Not "just another advisor" — you'll be part of a shop that leads from the front

Who We're Looking For

  • Treats customers like relationships, not transactions — listens well, explains clearly, and builds trust. Makes every experience great for our customers.
  • Confident communicator across phone, counter, and digital — can advise without sounding like a salesperson
  • Organised and on top of the workflow — no missed jobs, no sloppy handovers
  • Knows how a workshop makes money — and helps drive it through smart sales and service
  • Handles pressure without losing their cool — solves problems and keeps the day moving
  • Backed by vehicle knowledge — enough to bridge the gap between techs and customers

What You'll Do

  • Greet customers, listen well, and explain repairs in plain language
  • Quote accurately, get approvals, and follow up to build trust
  • Present recommended work with confidence — no pushy sales tactics
  • Track your KPIs and take pride in hitting them
  • Keep the day flowing — schedule jobs, manage job cards, and coordinate with techs
  • Document everything properly — no gaps, no guesswork
  • Handle issues calmly, aiming for a win–win
  • Show up polished, positive, and ready to raise the bar
  • Always be learning — in sales, systems, and technical understanding

How to Apply

Email your CV and a short message telling us what makes a truly great Service Advisor — and why that sounds like you.

Subject line: "I'm Your Next Service Advisor"

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