Receptionist

Receptionist, Administrative Services

Permanent full-time

$66,458.00 per annum + Superannuation

Benefits:

• 5 weeks annual leave

• Onsite parking and hybrid working

• 12 RDOs per year

• Access to Fitness pass (discounted gyms and pool access for members and their families)

• Novated vehicle leasing options

• Option to add in extra voluntary super contributions

About us:

The NSW Nurses and Midwives' Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch is the largest union in NSW, representing over 80,000 members across public, private, aged care, and disability sectors. We advocate for a world-class, integrated health system and champion the professional, educational, and industrial welfare of nurses and midwives.

About the role:

We are seeking an experienced receptionist to join us on a permanent full-time basis. This dynamic and fast-paced role includes triaging member enquiries, greeting and assisting visitors, maintaining records, liaising with internal staff, and escalating time-sensitive information. This role is office-based at Waterloo and will be part of a broader receptionist team, and the hours are 8.30am – 4.30pm.

This role requires a blend of professionalism, a positive attitude, and demonstrated customer service experience. The ability to identify priorities and escalate as needed is essential for handling numerous tasks simultaneously and ensuring their prompt completion. The ideal candidate must be able to work collaboratively in a team environment.

Key accountabilities:

• Deliver prompt and professional front desk support to NSWNMA members, staff, and visitors, ensuring a positive experience.
• Receive and manage incoming phone calls with professionalism, empathy, and patience.
• Document and relay messages accurately and in a timely manner.
• Maintain up to date records, complying with relevant policies and procedures.
• Perform various administrative tasks as required to support the broader functions of the Association such as data entry, assisting with campaign support materials, printing and posting correspondence, and other routine administrative duties.

Key considerations:

• Effective listener, capable of identifying the needs of the member, stakeholder, and the Association and directing the enquiry accordingly.
• The ability to manage multiple tasks and prioritise them effectively in a fast-paced environment.
• Ability to work autonomously, as well as in a team environment.
• Ability to adapt to an agile and dynamic workplace environment.
• A passion to improve workers' lives and a demonstrated commitment to the trade union movement.
• Ability to maintain confidentiality and observe data protection and privacy principles.

How to apply for this position:

Your application must briefly address your ability to meet the key accountabilities and key considerations found in the receptionist position description. To view the position description click "apply" and download the position description under the documentation section from our careers page. 

If you have a question or query about this role or your application, please send an email direct to our Employee Engagement team at and we will respond within 48 hours. NSWNMA is an Equal Opportunity Employer and fosters a diverse workplace and encourage Aboriginal Torres Strait Islander Peoples to apply.

Applications will close Friday 19th September, or open for longer if the role isn't filled.

NSWNMA/ANMF NSW Branch is an Equal Opportunity Employer and fosters a diverse workplace.