Administrative Officer

Administrative Officer

Clerk Grade: 3/4

Annual Salary Range: $84,659 - $92,701 + superannuation

Employment Type: Ongoing, Full-time

Location: Sydney (office attendance is 3 days per week)

About the team

The NSW Personal Injury Commission (Commission) is
recruiting for a Administrative Officer to join the Member Support
Team.

The Administrative Officer will provide administrative and
operation support to the Member Support Team, the Commission's Division Heads,
Members and Mediators.

This is a great opportunity for an Administrative Officer
with strong administration experience and attention to detail to utilise these
skills to contribute to the operations of the Commission and the
decision-making process.

Ideal candidate

This opportunity would suit a motivated Administrative
Officer who has the ability to work in a high volume fast paced environment
with very high attention to detail.

They would provide support to the Member Support Team and
work across a broad range of tasks. You will be responsible for:

• Review and editing of
  decisions in line with the Commission's Decision Style Guide within the
  required time frame
• Maintain records relating
  to the Commission's decisions
• Respond to enquiries from Commission's
  members and mediators
• Monitor the team's member
  support and decisions inbox
• Assist the Commission's
  decision makers at first instance with enquiries such as invoice
  enquiries, templates, access assistance.
• Administrative support for
  the Member Support Team

To be successful in this role, you will:

• Have experience in providing a variety of administrative support services with competing priorities and be capable of working independently without direction
• Demonstrate discretion and confidentiality and have a proven high level of attention to detail
• Demonstrate high level written communication skills
• Work in a team collaboratively
• Demonstrate the ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Demonstrate a commitment to customer service
• Demonstrate a high level of skills across a range of Microsoft applications
• Have excellent communication and relationships building skills and the ability to work with a variety of internal and external stakeholders

If you would like to apply, please submit the following:

Your Resume (not more than 5 pages) and a cover letter
addressing how you demonstrate the above capabilities and why you believe you
are the right person for the role (not more than 2 pages)

Please note candidates invited to interview will be required to complete additional assessments

Salary Grade 3/4, with the base salary for this role starting
at $84,659 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Tuesday 18 November 2025 at 9:59am

Careers at Department of Customer Service
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benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
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require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

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