Employment Success Officer – Port Stephens

Inclusive Employment Australia

Employment Success Officer

Full Time: $34.21/hr

Location: Port Stephens – Nelson Bay & Raymond Terrace

Why Join Castle?

At Castle, we've been opening a world of possibilities for over 30 years. We support people with disability, injury or illness to build meaningful lives through inclusive employment and community connection. As we transition into the new Inclusive Employment Australia program, we're proud to build on our strong foundation with an expanded commitment to high-quality, person-centred employment support. We're not just a workplace, we're a team that's genuine, we look on the bright side, we never give up, and we celebrate the wins.

Make a Real Impact

As an Employment Success Officer, you'll play a key role in supporting people with disability to overcome barriers and achieve meaningful employment. You'll work across our Raymond Terrace and Nelson Bay sites, typically two days in Raymond Terrace and three in Nelson Bay, with some flexibility week to week.

You'll work one-on-one with participants to build confidence, connect with employers, and provide tailored support that leads to long-term success.

Your Day-to-Day Will Include:

• Individualised Support – Identify barriers to employment and co-design practical, person-centred solutions.
• Participant Engagement – Build strong, trusting relationships and provide ongoing mentorship and motivation.
• Job Search & Onboarding – Assist with job applications, interviews, onboarding, and workplace integration.
• Employer Engagement – Partner with employers to create inclusive opportunities and resolve workplace challenges.
• Post-Placement Support – Deliver ongoing support and maintain accurate records to ensure sustainable outcomes.
• Community Networking – Promote Castle's services and build relationships with local businesses and community networks.

What's On Offer

• Award Rate: $34.21/hr with potential to progress based on experience
• Salary Packaging: Maximise your take-home pay with up to $18,550 in tax-free benefits
• Supportive Team Culture: Genuine, inclusive, and purpose-driven
• Professional Growth: Opportunities to develop your skills and grow your career
• Impactful Work: Help build a more inclusive community, one job at a time

What You'll Need to Succeed

We're looking for someone who's passionate about inclusion and employment. You don't need to tick every box if you're motivated and values-aligned, we'd love to hear from you.

• Certificate IV in Disability, Mental Health, Community Services or equivalent experience
• 3–5 years of experience in employment services, account management or community support
• Strong communication and problem-solving skills
• Tech-savvy with attention to detail
• Empathy, integrity, and a commitment to inclusion
• Ability to work autonomously, remain calm under pressure, and adapt to varied participant needs and environments

Essential Requirements

To join our team you will need:

• NDIS Worker Screening Check (or willingness to obtain)
• Working With Children Check (or willingness to obtain)
• Driver's licence or reliable transport
• Alignment with Castle's Vision, Purpose and Values

Ready to Make a Difference?

Apply now with your CV and a cover letter outlining your experience and interest in the role.

If you would like to discuss the opportunity further, contact our HR team at

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

We also promote accessibility in all hiring campaigns please let us know if you require assistance.

Castle's services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past and present