Administration Coordinator

About the Organisation

Lifeline WA is a trusted leader in crisis support and suicide prevention, supporting more than 150,000 people in the past year. We are passionate about creating opportunities for emotional wellbeing and offer a wide range of high-quality counselling services, specialist groups, and education and training programs. This is an exciting opportunity to join a well-known and respected not-for-profit organisation that is dedicated to preventing suicide, supporting people in crisis, and breaking down the stigma that can stop people from seeking help.

The Role

Prevention Services Administration Coordinator - Full Time - Permanent

Level:SCHADS Level 3, $76, % super.

In addition to crisis support, Lifeline WA provides high quality and evidenced based programs directly to Western Australians. This includes individual counselling, DBT youth skills groups, and suicide attempt support groups.

Based at our Subiaco head office, and reporting directly to the Manager, this position will work with a multidisciplinary team and be responsible for delivering administrative support to Lifeline WA's Prevention Services programs.

For more information about the services visit

Responsibilities Include

• Maintain accurate client records, data entry and reporting across multiple programs.
• Develop and improve administrative processes, procedures and workflows.
• Maintain and refine the Client Management System (Nightingale).
• Coordinate bookings for groups, clients, clinicians, and workshops.
• Provide data and documentation support for contracts and reporting.
• Train staff on systems, processes and Client Management System.
• Assist with research, projects, and resourcing for skills groups and events.
• Ensure timely communication with stakeholders and support new program setup.
• Stakeholder engagement.

What We Offer

• Supportive team
• Significant training and professional development opportunities.
• Salary packaging up to $15,900 each FBT year.
• 4 weeks annual leave, leave loading.
• Employee Assistance Program.
• 2 Mental Health days each year.

Values

• Practice trust, respect, and inclusivity.
• Build and nurture connection.
• Constructively challenge and empower.
• Grow with purpose and excellence.

PERSON PROFILE FOR THIS ROLE

Specific Job Skills

• Strong communication skills across multiple channels.
• Ability to work independently and manage priorities to meet deadlines.
• High attention to detail in written work and data analysis.
• Proven ability to build and maintain stakeholder relationships.
• Excellent organisational and time management skills with flexibility to problem-solve.
• Experience with client management systems and advanced technical/data skills.
• Knowledge of data collection and record-keeping requirements under legislation.
• Commitment to delivering inclusive services within the WA community.

Qualifications & Experience

• Qualification in office administration, secretarial studies, or equivalent experience.
• National Police Clerance, Right to Work in Australia and Working with Children Check.
• Minimum 2 years' experience in administration and/or project work.
• Project management or data management qualifications (highly regarded).
• Understanding of, and ability to communicate about, mental health and suicide prevention programs (desirable).

Computer Skills

• Advanced MS Office skills (Word, Excel, PowerPoint).
• Experience with client management systems.
• Ability to quickly learn new systems.

Contact and Enquiries

For enquiries about the role please email the Prevention Services Manager

Please submit a copy of your resume along with a cover letter (no more than 2 pages). In your cover letter please address the job skills, qualifications/experience and why you would be suited for the role.

Lifeline WA is committed to diversity and inclusion.

Close Date

Applications close 5pm Friday 5 December 2025.

Lifeline WA reserves the right to close or withdraw this advertisement at an earlier date.