IROC Administration Officer

You will provide a high level of administrative services to our most important stakeholders – our patients and their families. Fostering a culture of collaboration across our multi-disciplinary team, we aim to optimise health outcomes for children and young people here at QCH.

Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal and Torres Strait Islander community.
About The Team
The Respiratory and Sleep Medicine department and the Queensland Children's Hospital provides specialised services for children and young people with breathing and sleeping disorders. We treat conditions such as asthma, cystic fibrosis and sleep apnoea. We offer diagnostic testing such as our sleep studies program and lung studies test. We aim to optimise health outcomes for children and young people here at QCH as well as our outreach clinic locations.

About The Role

• Provide excellent customer service in a friendly and helpful manner and maintain the ability to communicate clearly and confidently with parents, patients, members of the public and department staff in all forms of communication.
• Answer enquiries and provide accurate advice and support to parents, patients and colleagues on all matter relating to respiratory and sleep appointments/studies.
• Proficiently complete functions associated with the wait listing of patients, appointment management including cancellations, re-scheduling, removals etc. in a timely manner, referral management and data collection.
• Ability to learn and use clinical computer system such as ieMR, HBCIS, PowerChart, ESM, Smart Referrals etc.
• Experience in managing a high level of phone calls, emails and internal correspondence.
• Complete all documentation relevant to admissions and discharges in accordance with Queensland Health and CHQ HHS Administration Processes.
• Work autonomously or with limited supervision, utilising discretion in the absence of decision makers by establishing work priorities, achieving work targets, and exercise judgement when necessary to solve immediate problems in situation where precedents have not been defined.
• Work collaboratively within a multidisciplinary team and showcase initiative to complete tasks as required within the service of Respiratory and Sleep.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital , Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service , our Child and Youth Mental Health Service , and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS
Benefits
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here .

Occupational group
Administration