Manager, Library Client Experience

• Join the university of opportunity
• Make a positive impact on the lives of our students
• The position is located at Footscray Park.

About Us:

At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan : Start well, finish brilliantly. One of the drivers "Thriving place to Study and Work" will enable us to continue to create places that our students and staff love to belong and feel immense pride.

Victoria University Library is undergoing a period of exciting transformation including renewal of its services and spaces. The VU Library Plan 2024—2026: One VU, One Library Future Focused and Fit for Purpose is based on the strategic drivers outlined in the University strategic plan and outlines the Library's role in achieving these aims.

About the Role:

The Manager, Library Client Experience is a newly created leadership role designed to shape the way our students, staff and community engage with Victoria University's library services and spaces. This role will lead our front-of-house teams and take stewardship of our campus libraries, including the exciting new integrated Library and Teaching Space opening at Footscray Park in early 2026. As a member of the Library Leadership Team, the Manager will work collaboratively across the Library and with colleagues across VU to deliver high-quality enquiry services, create vibrant and welcoming learning environments, and ensure our libraries are at the heart of the student and staff experience. The role will also oversee our Library Student Assistants program and play a key part in initiatives and events that showcase the Library as a central hub for connection, learning, and innovation within the VU community.

This is a full time position at a HEP8 Classification, $110,100 - $123, % superannuation, working 36.75 hours per week on a continuing basis

An example of your responsibilities or duties you may perform will include:

• Lead and manage client-facing library services across all campuses, ensuring consistent delivery of high-quality front-of-house support
• Oversee the strategic planning and operational management of library spaces, including events, exhibitions, and service points.
• Design and manage the Library's Student Assistants program, including recruitment, training, and performance oversight
• Develop and implement service models, procedures, and engagement strategies that reflect sector best practice and support VU's strategic goals.
• Contribute to the Library's leadership team to foster a culture of collaboration, innovation, and continuous improvement.

About You:

• Have experience leading client focused services in an academic environment including managing diverse teams of staff and multimode client enquiry services (in person, online)
• Are a strategic and creative thinker with a client centered approach to services and space provision
• Possess highly developed communication, negotiation and interpersonal skills
• Understand the academic Library sector, VU's Block model and unique dual sector context
• Are excited to contribute to the leadership of a Library that aims to facilitate inclusion and a sense of belonging for its community

Application Closing Date: Friday the 3rd of October :59pm AEST)

Who Do You Contact?

For further information relating to the position, please contact Jane Miller, University Librarian

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit

How to Apply:

To view a copy of the position description, please click here: Position Description - Manager, Library Client Experience

Your application must include:

• A cover letter,
• Your curriculum vitae/resume,
• Your responses to the Key Selection Criteria listed in the Position Description
• Evidence of applicable qualifications, licences and registrations

Our Commitment to Protecting Country:

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.

Our Commitment to Progressive Inclusivity

Victoria University welcomes and celebrates the diverse perspectives, identities, and backgrounds of all people. We are committed to progressive inclusivity as a core strategic priority. All members of the VU community have a responsibility to be inclusive, respectful and supportive of all.

We are committed to maintaining a workforce which reflects the community we serve, this means we strive to attract, retain, develop and empower talented individuals from all backgrounds. We encourage applicants who are Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised people, those from the LGBTQIA+ community, people from all ages and socio-economic backgrounds. We believe that a diversity of experiences and perspectives strengthens our community and fosters a more innovative, inclusive, and supportive working environment, where everyone feels they belong.

VU is committed to providing a positive and barrier-free recruitment experience. If you have access requirements or would benefit from adjustments, including with position descriptions, application forms, or require any other document in an accessible format at any stage of the recruitment process please contact us at or call