Client Liaison Officer

Employment Type: Full-time

Location: Footscray, VIC

About Us:

Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years' experience caring for people from all backgrounds. Diversity and inclusion aren't just words – they shape the everyday experience for our residents and staff. At Doutta Galla, we foster a genuine culture of care, not only for our residents/clients but for the people who care for them. You'll find a workplace where you are supported, heard, and empowered to thrive.

The Role:

Join our dedicated team at Doutta Galla Aged Services, where every day is an opportunity to make a meaningful difference in the lives of our residents.

We are currently seeking an experienced Client Liaison Officer to join our team based at our corporate office - Footscray VIC. This role is pivotal in ensuring a seamless experience for clients from initial enquiry through to ongoing care coordination. You will play a key part in nurturing referral healthcare network relationships, managing sales leads and contributing to marketing and sales strategies for both our Residential Home and Retirement Living businesses.

Key Responsibilities:

· Develop and maintain quality client relationships with business and referral sources in conjunction with the Residential Aged Care Home Managers with a view to ensuring that each capitalise on every opportunity for new and existing business.

· Develop and maintain relevant marketing and admissions material and documentation including brochures, fact sheets, resident admission packs, media releases and presentation material.

· Record, document and monitor all enquiries in the Salesforce CRM program that relate to residential, retirement living, and home care.

· Co-ordinate and administer resident admissions for Doutta Galla Homes across the Melbourne Metropolitan and regional Victoria.

· Serve as the first point of contact for prospective residents and families, offering guidance on care options and services

· Support new residents through the admission and transition process with empathy and clarity

· Work closely with care staff, administration, and management to ensure smooth communication across teams

· Help promote a positive, respectful, and supportive environment for all residents

The Successful Candidate will have the following experience and skills:

· Previous experience in healthcare, residential aged care, home care or hospital sector.

· Experience as an Occupancy Admissions/Sales Coordinator, Social Worker/Discharge Planner, Relationship Officer or similar role.

· Experience in and/or ability to liaise and negotiate with residents, families, clinical staff, managers, councils, aged care referral services, external allied health professionals and Government representatives.

· Bachelor of Social Work, Business Administration or equivalent will be well regarded

· Exceptional interpersonal and communication skills with a patient, empathetic, and professional approach

· Ability to manage sensitive conversations with care and discretion

· Comfortable working in a fast-paced, emotionally sensitive environment

· Proficiency in Microsoft Office Suite (Outlook, Word & Excel)

Why Join Us?

· Salary packaging options to increase your take-home pay.

· Supportive and inclusive team culture.

· Rewarding career opportunities with ongoing training and career development.

· Purpose-driven work in a respected organisation

· Flexible workplace with work life balance

Apply Today

If you're ready to bring your skills, compassion, and commitment to us, we'd love to hear from you.

Applications close on 9 November 2025.

NOTE: Agencies should note that unsolicited resumes will not be accepted for this position.