Product Manager, IT Services Management
21 hours ago
- Permanent Full Time
- $128,900 + super
- Footscray location | hybrid
About Greater Western Water
We're water… and more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more
Benefits
- We embrace flexibility and connection with a balance of on-site and WFH
- Free onsite parking (subject to availability)
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office
The opportunity
The Product Manager - IT Services Management will be responsible for maintaining GWW's IT and digital asset CMDB across servers, cloud, networks, applications, platforms, products, and services; overseeing the full ITSM platform lifecycle—including configuration, upgrades, integrations, and operational stability; collaborating with business units to translate requirements into effective ITSM solutions; serving as the primary liaison between IT, vendors, and stakeholders for ServiceNow projects and BAU activities; driving initiatives to streamline and optimise processes, workflows, reporting, automation, and platform capabilities; ensuring governance, compliance, and best practices for ITSM tools such as ServiceNow and JIRA; and managing administration, reporting, dashboards, and third-party API integrations to support continuous improvement.
Responsibilities
- Deliver timely, accurate ITSM solutions and critical support services while monitoring customer satisfaction through professional stakeholder engagement and continuous feedback.
- Review and improve policies, procedures, and ITSM processes to align with business needs, ensuring effective documentation, knowledge transfer, and integration with other technology solutions.
- Ensure all responsibilities and enhancements comply with organisational policies, performance standards, and governance requirements.
- Proactively problem-solve and collaborate with internal teams, technology partners, and vendors to implement upgrades, workflows, and data improvements across ITSM platforms.
- Translate business needs into functional ITSM requirements, collaborating with stakeholders to gather, define, and prioritise solutions and improvements.
- Manage ITSM incidents, requests, changes, and escalations with external Managed Services in line with SLAs.
- Provide specialist guidance, end-user training, and documentation on ITSM capabilities, configurations, and best practices.
- Drive process improvements, participate in projects, upgrades, and integrations, and ensure compliance with governance and statutory requirements.
Skills & Experience
- Tertiary qualification in Information Technology, Computer Science, Business, or a related field or discipline.
- Certification in ITIL.
- 3+ years' experience managing ServiceNow platforms and modules, including enhancements, integrations, upgrades, reporting, dashboards, automation, and Jira administration with API integrations.
- Deep knowledge of ITIL frameworks, technology architecture practices, and governance methodologies.
- Strong skills in stakeholder engagement, business analysis, requirements elicitation, and process/requirement mapping with clear visualisation and documentation.
- Excellent analytical, problem-solving, communication, collaboration, and advanced MS Office 365 capabilities.
See yourself thrive
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don't meet every single requirement? If you're excited about this role, we encourage you to apply.
Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early
The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.
Applications close: 11:59 pm Wednesday 22 October
-
Branch Manager
3 days ago
Footscray, Victoria, Australia Burdens Plumbing Supplies Full time $90,000 - $120,000 per yearJob title: Branch ManagerRole type: Full-timeJob Summary:We are seeking a dynamic and experienced Manager to oversee our Footscray Branch. The ideal candidate will be responsible for managing the daily operations of the branch, ensuring sales targets are met through growth, delivering exceptional customer service and building successful relationships with...
-
Residential Care Case Management Coordinator
2 weeks ago
Footscray, Victoria, Australia MacKillop Family Services Full time $62,400 - $81,900 per yearAbout the roleThis is more than just a leadership role it's a chance to make a real difference in the lives of young people. As the Residential Case Management Coordinator, you'll be the steady hand guiding a passionate team through the ups and downs of residential care. You'll help shape safe, nurturing homes where young people can heal, grow, and...
-
Production Assistant
1 week ago
Footscray, Victoria, Australia Melscen Lab Full time $40,000 - $60,000 per yearCompany DescriptionWelcome to Melscen Lab, also known as Melbourne Scents Laboratory, where we specialize in creating one-of-a-kind perfumes in Australia. Our mission is to discover unique scents that match your style perfectly. With our expert team, we blend tradition and innovation to craft fragrances that are as individual as you are. Step into our world...
-
Bank Manager
3 days ago
Footscray, Victoria, Australia Westpac Full time $104,000 - $160,000 per yearJob DescriptionFull-time, permanent opportunity at Westpac's Footscray branchBe supported to hone your leadership skills and inspire othersNewly-refurbished branch in a rapid growth area of MelbourneSignificant leadership role with a direct impact on the communityCreate your best future and join Westpac as aBank Manager at our Footscray branchWhat's the...
-
Bank Manager
3 days ago
Footscray, Victoria, Australia Westpac Group Full time $104,000 - $160,000 per yearFull-time, permanent opportunity at Westpac's Footscray branchBe supported to hone your leadership skills and inspire othersNewly-refurbished branch in a rapid growth area of MelbourneSignificant leadership role with a direct impact on the communityCreate your best future and join Westpac as a Bank Manager at our Footscray branchWhat's the role?As a Bank...
-
Food Production
2 weeks ago
Footscray, Victoria, Australia LaManna Supermarket Full time $60,000 - $90,000 per yearGet To Know Us |Welcome to LaManna, where flavours, aromas, and memorable moments come together to ignite joy within you. Being a leader in the retail food industry, we believe that food is more than just sustenance, it's a treasure trove of culture, tradition, and innovation, all waiting to be discovered. We're your guides to life's culinary pleasures,...
-
Senior Case Manager
2 weeks ago
Footscray, Victoria, Australia AMES Australia Full time $79,000 - $120,000 per yearFull-time Maximum Term position available to 30 June 2026Located at our Footscray officeSupporting Humanitarian Settlement Program (HSP) clients with complex needsAnnual salary is $79, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural...
-
Finance Manager
2 weeks ago
Footscray, Victoria, Australia Western Private Hospital Full time $120,000 - $180,000 per yearOn-Site | Full-Time – Monday to FridayWe are looking for a dedicated Finance Manager to lead our financial operations, reporting, compliance, and strategic planning. This is a senior leadership role that offers the opportunity to shape the financial direction of a dynamic and evolving healthcare business.Drive financial excellence for a highly regarded...
-
National Customer Service Manager
1 day ago
West Footscray, Victoria, Australia Graincorp Operations Full time $210,000 per yearRole: National Customer Service ManagerLocation: West Footscray Salary range: Up to $210,000 including super + bonus opportunityWhat did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food,...
-
Project Manager
2 weeks ago
Footscray, Victoria, Australia Western Health Full time $80,000 - $120,000 per yearLocation: Footscray HospitalEmployment Type: Fixed Term, Full TimeSalary: HS4 Grade 4 Level 1-5About the roleWe are seeking a talented, motivated capital works Project Manager to join our WH Capital Development team in the delivery and commissioning of the new Point Cook Community Hospital. This exciting opportunity is open to candidates with proven project...