Technical Machine Specialist

4 days ago

Ballarat, Victoria, Australia Brandt Tractor Full time $90,000 - $120,000 per year

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

As a business, we are in an exciting growth phase and are looking for a Technical Machine Specialist to join the Brandt Product Support team.

This position is responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues. The ideal candidate will be a Heavy-Duty Technician by trade and have experience with machine troubleshooting, as well as a high level of computer skills and good communication. You will be responsible for taking a proactive approach to repairs and lifecycle planning by utilising the latest technologies and available equipment data to provide recommendations that allow our technicians to repair machines faster and more efficiently. This position is a key liaison with Brandt technicians and engineers at John Deere.

Duties & Responsibilities:

  • Manage technical assistance requests from Brandt Service Departments using the Case Contact Management System (CCMS) software.
  • Support Technicians, Service Managers and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
  • Ensure all necessary information is documented within the CCMS case before submission to John Deere.
  • Facilitate communication between Technicians and John Deere CCMS factory support as needed.
  • • Develop, update and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC)
  • Utilise John Deere Service Advisor Remote for diagnostic purposes.
  • Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
  • Collaborate with John Deere to identify and address emerging product quality concerns.
  • Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
  • Prepare and analyse Service department reports, using data to drive improvements and growth.
  • Other duties as assigned.

What We're Looking For:

  • Qualified heavy-duty technician certificate or equivalent work experience in the industry.
  • Minimum 5 years of service experience recommended.
  • Proficiency in computer applications and data analytics.
  • Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
  • Knowledge of machine application, design, functionality and understanding of the environmental effect on the equipment performance.
  • Occasional travel may be necessary.

What we offer:

  • Attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development.
  • Advancement Opportunities.

*If this sounds like you, apply now*

Please note that we have multiple roles across our branches – for a full list please check out our website: Brandt Careers | Jobs at Brandt

  • Technical Machine Specialist

    1 day ago

    Ballarat, Victoria, Australia Brandt Full time

    ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?As a business, we are in an exciting growth phase and are looking for a Technician Support Specialist to join the Brandt Product Support team.This position is responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues.The ideal candidate will be a Heavy-Duty...

  • Technical Machine Specialist

    4 days ago

    Ballarat, Victoria, Australia Brandt Full time $90,000 - $120,000 per year

    ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?As a business, we are in an exciting growth phase and are looking for a Technician Support Specialist to join the Brandt Product Support team.This position is responsible for providing technical assistance to Brandt Service Departments to solve customer machine issues. The ideal candidate will be a Heavy-Duty...

  • Master Craftsman

    1 week ago

    Ballarat, Victoria, Australia beBeeMachinist Full time $99,000 - $118,000

    Job Title: Master Craftsman - Precision Machining Specialist">">We are seeking a highly skilled and experienced Master Craftsman to join our team. This is an excellent opportunity for a precision machining specialist to work on high-quality projects, utilizing their expertise in machinery operation, maintenance, and repair.">The ideal candidate will have...

  • Machine Repair Expert

    17 hours ago

    Ballarat, Victoria, Australia beBeeTechnician Full time $80,000 - $100,000

    Technical Support Specialist">As a key member of the support team, you will be responsible for providing technical assistance to solve customer machine issues. You will work closely with heavy-duty technicians and engineers to ensure our customers receive top-notch support. Your proactive approach to repairs and lifecycle planning will involve utilizing the...

  • Machine Shop Tradesperson

    14 hours ago

    Ballarat, Victoria, Australia beBeeMechanic Full time $90,000 - $120,000

    Job OverviewWe are seeking an experienced tradesperson to operate various machine tools and create set-ups on lathes and complex machinery.The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work independently.About the RoleOperate milling and drilling machines, conventional lathes, and CNC...

  • Precision Machine Operator

    5 hours ago

    Ballarat, Victoria, Australia beBeeMechanic Full time $55,000 - $85,000

    Key ResponsibilitiesThe successful candidate will be a skilled machine operator who can work efficiently and effectively in a fast-paced environment.Operate a variety of machine tools, including lathes, to produce high-quality products.Perform routine machine maintenance and repair minor damages to ensure optimal performance.Conduct quality checks to ensure...

  • Mechanic Specialist

    3 days ago

    Ballarat, Victoria, Australia beBeeMechanic Full time $80,000 - $103,000

    Mechanic Specialist – Valve ProductionOur organisation seeks a skilled Mechanic Specialist to produce high-quality valves through precision machining and meticulous assembly. This role requires expertise in valve manufacturing, ensuring the reliability and performance of our products.Main Responsibilities:Perform precision fitting, assembly, and turning...

  • Technical Specialists

    18 hours ago

    Ballarat, Victoria, Australia beBeeCoaching Full time $97,055 - $121,978

    **Job Opportunity:**We are seeking experienced technical specialists to join our modern contact centre environment in Ballarat.**Key Responsibilities:**• Resolve complex tax matters, including escalations across multiple revenue lines• Deliver coaching for quality outcomes and provide effective leadership guidance• Design and deliver training for...

  • Technical Support Specialist

    24 hours ago

    Ballarat, Victoria, Australia beBeeCustomerSupport Full time $97,955 - $111,142

    Job DescriptionWe are seeking a Technical Support Specialist to join our team. This is an exciting opportunity for a motivated and experienced individual to contribute to the success of our organization.The successful candidate will provide technical support to our customers, assisting them with complex and tax-related matters. They will also be responsible...

  • Machine Repair Specialist

    1 week ago

    Ballarat, Victoria, Australia beBeeMechanical Full time $80,000 - $150,000

    Job Summary:">Mechanical technicians play a vital role in ensuring the smooth operation of our production facilities. As a mechanical technician, you will be responsible for identifying and resolving technical issues, communicating complex problems to various stakeholders, and maintaining a high level of communication with all team members.">About This...