Assistant Guest Service Manager

1 week ago

Melbourne, Victoria, Australia Citadines on Bourke Melbourne Full time $60,000 - $100,000 per year

Join the Citadines on Bourke Melbourne Crew

Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world's most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we're more than just a place to stay — we're your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

Citadines on Bourke Melbourne, located in the heart of Melbourne's city centre, is seeking an enthusiastic, experienced, and dedicated person to join the Front Office team as an Assistant Guest Service Manager. The successful candidate will be part of a tight-knit, supportive team.

In this role, you will be responsible for:

  • Ensuring the efficient daily operation of the Reception area, including coordinating team breaks and monitoring staffing levels in line with business needs and award conditions.
  • Supporting the Front Office Manager in achieving departmental financial and performance goals, including revenue, occupancy, and yield targets.
  • Promoting professional communication and collaboration between Guest Services and other departments to ensure seamless guest experiences.
  • Leading by example in upholding hotel standards and procedures, including safety, security, and guest recognition programs.
  • Coaching and mentoring the Guest Service team, encouraging problem-solving, ownership, and structured on-the-job training.

To be successful in this role you must have:

  • Proven experience in a front office or guest services supervisory role within a hotel or serviced apartment environment.
  • Strong leadership skills with the ability to motivate and develop a high-performing team in a fast-paced environment.
  • Excellent knowledge of front office operations, reservation systems, and cashiering procedures.
  • A sound understanding of rostering, award conditions, and hospitality operational budgets.
  • A proactive, guest-centric mindset with strong communication and problem-solving abilities.

In return, you will get:

  • An Extra 3 Days Off just for life's big moments – Our Immediate Family Event Leave is yours on top of your annual leave
  • Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
  • Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
  • Grow With Us – Leadership training and a pathway to become a future GM

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 8 to 30 hotels by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

  • Assistant Guest Services Manager

    1 week ago

    Melbourne, Victoria, Australia W Melbourne Full time $80,000 - $120,000 per year

    Are you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. We're looking for a dynamic leader to help deliver our signature Whatever/Whenever...

  • Guest Services Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Lyall | South Yarra Full time $60,000 - $80,000 per year

    Are you passionate about hospitality and guest service excellence? The Lyall South Yarra, Melbourne's original boutique hotel, is seeking a dedicated and experienced Guest Service Agent for our Front Office team. If you thrive in a fast-paced environment, excel at problem-solving, and are committed to providing exceptional guest experiences, we want to hear...

  • Guest Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Australia Pty Ltd Full time $90,000 - $120,000 per year

    Are you an experienced Guest Services Manager seeking a fresh challenge?Adecco Recruitment invites expression of interest from experienced Guest Services Managers from the premium hospitality sector who are actively seeking their next career move or considering a strategic step forward. We welcome the opportunity to engage in a confidential conversation with...

  • Guest Service Officer

    24 hours ago

    Melbourne, Victoria, Australia Hyatt Place Caribbean Park Melbourne Full time $45,000 - $60,000 per year

    WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK Ready to be part of team that cares for people so that they can be their best?We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.  A Casual Guest Service Officer role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of...

  • Guest Service Manager

    4 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...

  • guest service officer

    1 day ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time $104,000 - $130,878 per year

    SummaryTo provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.To ensure that the guests are offered the...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Royce Hotel Full time $60,000 - $80,000 per year

    Set in an old 1920's automobile showroom, The Royce Hotel is a boutique 5 Star hotel located next to the Botanical Gardens on St Kilda Road.  Inspired by the golden age of hotels, when opulence was expected, indulgence encourages, originals were applauded and the fabulous celebrated.About the roleReporting to the Front Office Manager, as a Guest Service...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Part time

    OverviewJoin to apply for the Guest Service Agent - Part time role at IHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Part time

    OverviewJoin to apply for the Guest Service Agent - Part time role at IHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...