Assistant Guest Service Manager

5 days ago

Melbourne, Victoria, Australia Citadines on Bourke Melbourne Full time $60,000 - $80,000 per year

Join the Citadines on Bourke Melbourne Crew

Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world's most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we're more than just a place to stay — we're your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

Citadines on Bourke Melbourne, located in the heart of Melbourne's city centre, is seeking an enthusiastic, experienced, and dedicated person to join the Front Office team as an Assistant Guest Service Manager. The successful candidate will be part of a tight-knit, supportive team.

In this role, you will be responsible for:

  • Ensuring the efficient daily operation of the Reception area, including coordinating team breaks and monitoring staffing levels in line with business needs and award conditions.
  • Supporting the Front Office Manager in achieving departmental financial and performance goals, including revenue, occupancy, and yield targets.
  • Promoting professional communication and collaboration between Guest Services and other departments to ensure seamless guest experiences.
  • Leading by example in upholding hotel standards and procedures, including safety, security, and guest recognition programs.
  • Coaching and mentoring the Guest Service team, encouraging problem-solving, ownership, and structured on-the-job training.

To be successful in this role you must have:

  • Proven experience in a front office or guest services supervisory role within a hotel or serviced apartment environment.
  • Strong leadership skills with the ability to motivate and develop a high-performing team in a fast-paced environment.
  • Excellent knowledge of front office operations, reservation systems, and cashiering procedures.
  • A sound understanding of rostering, award conditions, and hospitality operational budgets.
  • A proactive, guest-centric mindset with strong communication and problem-solving abilities.

In return, you will get:

  • An Extra 3 Days Off just for life's big moments – Our Immediate Family Event Leave is yours on top of your annual leave
  • Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
  • Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
  • Grow With Us – Leadership training and a pathway to become a future GM

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 8 to 30 hotels by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

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