Commercial Operations Manager

**Introduction**:
Commercial Operations Manager
**Location**: Melbourne
**Employment type**: Permanent Full Time
**Salary**: $170,000 plus 12% superannuation and salary packaging
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
- Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
- Growth and development - enhance your skills and advance your career through tailored learning opportunities.
- Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
- Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
- Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.

**Description**:
About the role
As the Commercial Operations Manager, you will lead the delivery and continuous improvement of Housing Choices Australia's in-house property maintenance services. Working closely with internal teams, subcontractors, and service providers, you will ensure high-quality, efficient, and compliant maintenance operations that support our housing outcomes and strategic objectives.
This role is ideal for a results-driven leader with strong operational expertise, experience in property or maintenance services, and a commitment to performance, compliance, and customer-focused service delivery.
Lead in-house and subcontracted maintenance services across multiple sites
Oversee delivery of strategic and operational maintenance objectives
Ensure compliance with all regulatory, legislative, and contractual obligations
Drive team performance, service quality, and asset lifecycle optimisation
Support continuous improvement, innovation, and cost-effective operations
About the team
The Commercial Services group is responsible for the strategic management of Housing Choices Australia’s property maintenance and repairs functions. It delivers high-quality, customer-focused services that support tenancy outcomes, optimise asset performance, and ensure compliance. The group works collaboratively across the organisation to embed operational excellence, commercial insight, and continuous improvement into all maintenance activities.
**Skills and Experiences**:
About you
**You will have**:
Tertiary qualifications in business, property, management, or a related field
Demonstrated success in a similar role within housing, property, or a related sector
Strong ability to lead change, drive innovation, and deliver practical solutions
Experience developing and executing business plans and strategic initiatives
Proven capability in preparing reports for management and regulatory purposes
Solid financial acumen, including budget development and oversight
Experience appointing and managing contractors and service providers
Excellent communication and stakeholder engagement skills, with a collaborative approach
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
**Everything we do is guided by our shared values**:
Putting people first - we listen, respect, and respond to our communities.
Working together - collaboration helps us achieve better outcomes.
Doing the right thing - we act with integrity and accountability.
Acting boldly - we innovate to address current housing challenges.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
How to apply
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
**Disclaimer**: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.