Senior Client Manager

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are seeking professional, customer centric individuals to join our growing Rural Division.

The successful candidate will be able to:

• Cultivate and maintain excellent relationships
• Demonstrate strong communication and organisational skills

Ideally, you will have a good standard of general education. You must be able to demonstrate a strong background of providing a high quality of customer service. At least 2 years experience in Farm & Estates, commercial or personal Lines Insurance is essential.

You will be servicing a book of Rural clients that will include everything from small Farms up to large Landed Estates. Many of our clients are High Net Worth and have high expectations of a first class customer service experience.

You will also be given the opportunity to study for nationally recognized professional qualifications.

Our policy of in-house promotion will ensure you have plenty of scope to progress, as your skills develop, should you wish to take advantage of this.

We have ambitious growth plans, so prospects for career progression are excellent and your contribution will be fully acknowledged and rewarded.

Required skills/traits

• Customer Centric
• Organised
• Strong communicator
• Cert Cii (or willing to complete within 12mths)
• 1-2 years previous insurance broking experience required
• Basic WORD and EXCEL skills required
• Be able to work independently

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent