Revenue Protection Officer South East

7 days ago

Kew, Victoria, Australia Yarra Trams Full time $104,000 - $130,878 per year

Ding Ding Trams are the heart of Melbourne – join our team and be part of the world's largest tram network.

About this opportunity

Revenue Protection

This is a rewarding role for motivated and dedicated people who will play an integral role in protecting state revenue and providing the public with customer service and reassurance.

This role will primarily involve conducting ticket inspections and taking the appropriate action when offences are detected. You will work towards assisting in providing a safe, modern and

friendly environment to the traveling public.

Reporting to the Team Manager, Authorised Offices, the role specially involves;

  • Reporting all offences detected and submitting relevant reports in a timely and accurate detailed manner.
  • Providing a high degree of customer service by being approachable and knowledgeable towards our travelling public.
  • Assisting in the security and preservation of Yarra Trams vehicles and property.
  • Contributing to the maximisation of fare compliance on Yarra Trams.
  • Successfully completing legislative assessments relative to the role.

About you

Ideally you will have:

  • A high level of adhering to protocol and upholding legislated compliance.
  • Strong, proven customer service skills, ideally gained in a face to face, fast paced environment. A high degree of communication skills both written and verbal.
  • Strong comprehension of the English Language to assist with completing legal statements.
  • Confidence and flexibility.
  • Ability to think and respond productively.
  • Ability to work in a close team environment and/or autonomously.
  • Willingness to work a variety of shifts and irregular hours, over a rotating 7-day week.
  • Competence in various computer software and proven experience with various Microsoft applications.
  • A high standard of personal presentation.

If you value upholding the law, following rules, and delivering excellent customer service, apply now.

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You'll also enjoy the following benefits:

  • A free travel pass for Victoria's Public Transport Network
  • Competitive salary and great conditions
  • Professional development
  • Career growth opportunities
  • A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
  • Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We're committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email or call

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