Retail Assistant Store Manager

3 days ago

Docklands, Victoria, Australia Dr Martens Full time $60,000 - $90,000 per year

The Role:

As the Assistant Manager at Dr Martens South Wharf, you'll work side-by-side with the Store Manager to support a team of passionate casual team members. Your focus will be on driving sales and KPIs, coaching and mentoring the team, and delivering world-class customer service. You'll play a key role in creating a fun and energetic store culture, while developing your leadership skills in a fast-paced, high-impact retail environment.

The role & responsibilities:

  • Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards
  • Motivate and inspire the team to deliver outstanding results in sales and customer experience
  • Monitor and analyse store sales performance daily, weekly, and monthly – celebrate wins and identify opportunities for growth
  • Coach and mentor team members, driving high morale, ongoing training, and succession planning
  • Oversee stock levels, store organisation, shrinkage control, and operational excellence

To be successful in this role, you will have:

  • Previous experience as a senior casual, key holder, 3IC, or supervisor in a high-volume retail environment
  • Proven ability to lead a team and deliver strong results in sales and KPIs
  • A proactive, hands-on leader with a 'Make it Happen' mindset
  • Strong communication skills and a passion for coaching others
  • A genuine enthusiasm for customer experience and working with premium product

Why you'll love working with Dr Martens:

  • Work-Life Balance: Sunday to Thursday roster – two consecutive days off in a row to maintain a healthy work life balance
  • Career Growth:  Extensive training and development programs to support your growth
  • Team Discounts: 40% off Accent Group brands | Hype DC, Platypus, Vans, Timberland, Glue, UGG, Dickies & many more
  • Supportive Culture: Be part of a vibrant, fun, and inclusive team culture that support and drive innovation and progression.
  • Employee Perks:Access to our exclusive 'Employee Benefits' program – includes bonus structures, discounted gym memberships and health insurance.

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