Retail Support Lead

Job no: 943881

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Retail Operations Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for a Retail Support Lead to develop and execute a support strategy that enhances the customer experience while ensuring operational efficiency and profitability. Aligned with the Myer Customer Strategy, this role is responsible for driving initiatives that enable store teams to deliver a seamless, engaging and satisfying customer journey. With a focus on continuous improvement, collaboration and execution excellence, the Retail Support Lead plays a key role in bridging operational support with commercial success across the business.

About the role:

• Writes, reviews and publishes business communications to stores
• Managing two teams (Communication and Ticketing Teams)
• Devises compliant and comprehensive ticket templates for stores to enhance the customers ease of shop
• Establishes event guides and issues to stores to ensure consistency in the customer experience
• Engages with and procures vendors for the Santaland experience in store, ensuring a magical journey
• Procures and purchases branding assets for stores ensuring continuity and cohesion in the brand presentation
• Compiles a meaningful set of Myer Metrics to drive the operational outcomes and aligns appropriate reporting
• Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcomes for the business

About you:

• Leadership experience, preferably within a retail environment
• Strong operational and retail background
• Highly articulate with clear written and verbal communication skills
• Ability to prioritise effectively and understand operational needs
• Strong collaboration skills with both internal and external stakeholders
• Experience working with event calendars and coordinating support around key campaigns
• Excellent attention to detail and organisational skills
• Flexible and adaptable to changing business needs and priorities
• Ability to work under pressure and meet tight deadlines
• Proficient in Microsoft Office programs and in-house systems
• Experience advising on retail requirements for projects and supporting transitions to business-as-usual
• Skilled at identifying team strengths and driving engagement through purposeful leadership and support

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 14 Oct 2025 AUS Eastern Daylight Time