Retail Operations Lead

Job no: 943977

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Retail Operations Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for a Retail Operations Lead to develop and execute a support strategy aligned with the Myer Customer Strategy. You will lead a small, high-performing team that supports the delivery of retail operational systems, providing effective solutions to drive both customer and commercial outcomes. The role requires strong financial acumen to review business reports, interpret data and make informed decisions that improve operational performance and deliver results across stores.

About the role:

• Reviews and drives continuous improvement in store procedures
• Supports procurement of Team member support services in store
• Prepares business metrics and reviews monthly
• Manages the store incentives & customer program – MyWallet/CFC
• Manages SSO MyWallet Financials & Approvals
• Manages the distribution of daily sales and compliance reporting
• Manages internal business presentations (trade and leadership briefings)
• Manages provision of operational support, investigations, and advice on effective solutions.
• Establishes meaningful and productive relationships with internal and external stakeholders to drive the right outcome for the business
• Manages processing of operational purchase orders and invoices in line with budgeted responsibility and due timescales.
• Coordinates communication between third party and stores to drive desired operational outcomes.
• Advises projects on retail requirements and supports transition of projects to BAU
• Manages the compliance of compass tasks across the store network

About you:

• Minimum 2 years of leadership experience (big-box retailer preferred).
• Strong financial acumen with the ability to analyse business data and make commercially sound decisions.
• Myer operational experience highly regarded.
• Proven ability to lead, coach, and develop a team.
• Effective prioritisation and organisation skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Flexibility and adaptability to business change.
• Ability to perform tasks with urgency and meet tight deadlines.
• Proficiency in Microsoft Office and in-house IT systems.

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 02 Nov 2025 AUS Eastern Daylight Time