Receptionist/ Administration

Position: Receptionist/ Administration - Bairnsdale

Location: Based in Bairnsdale Office

Classification: Health and Professional Services Award

Position Fraction: Part Time (0.8 FTE - On going)

Applications Close: 05th October 2025

APPLICATION INFORMATION

• Application must include statements addressing each of the key selection criteria listed on the advertisement. This is most important, as consideration for interview will be based on whether the essential requirements of the position are addressed within your application.
• Applications should include a current resume with three referees' names and contact details.
• GCASA is culturally inclusive and welcomes applications from diverse cultures including Aboriginal and Torres Strait Islander people.
• GCASA adheres to the Child Safe Standards and principles with a commitment to the safety, wellbeing, creating and maintaining an environment that promotes the safety of all children and young people and adults.

About GCASA:

Gippsland Centre Against Sexual Assault (GCASA) provides comprehensive sexual assault support and treatment services across Gippsland. Culturally inclusive, GCASA supports diverse communities and operates within a framework protecting rights and dignity. Services include counselling, information, resources, group work, and professional training.

Position Objective:

The Receptionist/ Administrator - Bairnsdale, will work closely with the Administration Coordinator to provide reception and administrative duties to all parties in Bairnsdale and Sale offices, and also support to the team located in MDC Morwell office, Wonthaggi & Warragul Office.

The successful applicant will be appointed for a six-month probationary period during which time regular supervision is provided. At the conclusion of this period a performance review will be held with the Administration Coordinator, after this, a decision will be made to either offer ongoing employment or to cease employment with the Agency.

Position responsibilities:

• Assist with answering telephone for the services for the MDC based in Morwell and in Warragul.
• Performing reception duties, meeting, and greeting our clients
• Undertake clerical duties as requested include using data base, excel, word and PowerPoint as requested with assigned responsibility to complete tasks as requested.
• Assist with maintaining the hygienic, warm and welcoming environment within our reception and counselling rooms, ensuring that all materials are current, and align to GCASA's therapeutic and client wellbeing approach and meet quality standards.
• Offering clerical and reception support to our Counsellor Advocate team and those who regularly attend the offices.
• Working in a diverse team and supporting rostering of tasks i.e general administrative tasks required to assist with smooth practice operations.
• This may include diary appointments and data collection.
• Other duties as directed.

Key Selection Criteria:

Please note: all applications require a written response to the key selection criteria in order to be considered. You will need to show understanding of each requirement and how you align to each requirement with your experience and qualifications.

1. Personal qualities of integrity, personal responsibility, and a commitment to the Agency values of Respect, Empowerment, Integrity and Dignity in your practice with clients and with staff.
2. Ability to prioritise tasks and work effectively under pressure without direct supervision in a multifaceted team environment, while regularly communicating and contributing to the wider administrative support team.
3. Excellent interpersonal communication skills with the ability to provide reception and telephone services to our clients.
4. Ability to work in a sensitive and confidential environment including the ability to deal with unsettling information and maintaining confidentiality.
5. Must have a demonstrated ability to use of Microsoft suite word, excel, outlook and PowerPoint.

Other Mandatory Requirements:

Pre-Employment Checks & Disclosures

Gippsland Centre against Sexual Assault is committed to ensuring that all staff have the required skills and qualifications to conduct the work which they are employed to undertake.

GCASA will ensure that staff are appropriately credentialed and have a defined scope of practice. Staff must provide the following original documentation, or a certified copy, prior to appointment. All staff are required to maintain their registration and credentialing requirements for the period of their employment.

The successful applicant will:

• Be willing if required to travel across the region and to Melbourne as negotiated for training and development

• Hold a current Victorian driver's licence

• Hold a current Working with Children's check

• Provide a current National Crim Check

• Undertake a DFFH Statutory Declaration relating any CP intervention, IVO and court pending.

• Will work Wednesdays to participate in agency meetings

To get the full Job Description, please email to How to Apply

To apply, submit via SEEK your:

1. Resume (including three referees).
2. Cover letter addressing the key selection criteria listed above.

or Email to with your application, cover letter & the Key Selection Criteria