Guest Services

1 week ago

Gosford, New South Wales, Australia Bells At Killcare Full time $60,000 - $80,000 per year

About the role

We are looking for an enthusiastic Guest Services & Reservations Agent to join our team at Bells At Killcare in Killcare Heights, NSW. This is a casual role, allowing you flexibility in your work-life balance. As the first point of contact for our guests, you will play a crucial part in delivering exceptional customer service and ensuring the smooth running of our boutique hotel operations.

What you'll be doing

  • Greeting and assisting guests with check-in and check-out processes
  • Managing reservations, including booking, modifying and cancelling guest stays
  • Responding to guest enquiries and requests in a timely and professional manner
  • Providing information about the hotel's facilities and the local area
  • Handling cash and card payments, ensuring accurate record-keeping
  • Supporting the wider hotel team as needed to maintain high standards of service

What we're looking for

  • At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry
  • Excellent communication and interpersonal skills, with a friendly and professional approach
  • Strong organisational abilities and attention to detail
  • Proficiency in using reservation and property management systems
  • A flexible and adaptable approach to work, able to handle multiple tasks simultaneously
  • A passion for providing exceptional customer experiences

What we offer

At Bells At Killcare, we are committed to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of employee benefits, including:

  • Opportunities for career development and training
  • Discounts on hotel stays and dining at our award-winning restaurant
  • A beautiful, tranquil setting in the heart of the NSW Central Coast

About us

Bells At Killcare is a luxury boutique hotel set amidst the stunning natural beauty of the NSW Central Coast. Renowned for our exceptional hospitality, fine dining and commitment to sustainability, we offer our guests a truly unique and unforgettable experience. Join our team and be a part of our continued success.

Apply now to become our next Guest Services & Reservations Agent

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