Team Leader Rates Operations

Here at CBCity
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role
An exciting new opportunity for a Team Leader Rates Operations has become available in the Rates Management Team at CBCity. Working alongside the Team Leader Rates Processing, the new role will lead the Rates Team in managing Council's rating functions with accuracy and customer focus, ensuring compliance and supporting long-term financial goals.

Leading the Senior Rating Officers, the role will be responsible for the day-to-day management of the operational requirements of the Seniors as well as assisting the Coordinator Rates with legislative obligations and processes.

Duties will include but not be limited to:

• Lead, mentor, and develop the Senior Rating Officers to ensure a high-performing, customer-focused team culture.
• Rates & Charges Notice production, including Instalment, Reminder and Supplementary Notices.
• Assist with rates modelling and setting ad-valorem rate, end of year rollover and levying of new year rates and charges.
• Identify, develop, communicate, implement and review policies and procedures related to the Rates Team that support the organisation and reflect current industry best practice.
• Evaluation and continuous improvement of systems and processes.
• Collaborate with government bodies and industry peers to fulfill Council's rating obligations and requirements.
• Keep abreast of changes in regulatory and statutory rating requirements and proactively advise Coordinator Rates on the implications for the organisation.
• Ensure compliance with the Local Government Act 1993, regulations, and Council policies relating to rates and charges.
• Build strong working relationships based on credibility and open communication.
• Promote cross-training, knowledge sharing, and continuous improvement within the team.
• Undertake other duties as requested by the Coordinator Rates.
• For a full list of duties, click here to review the position description.

You will have

• Demonstrated knowledge and practical experience in local government rating and revenue functions, including application of the Local Government Act 1993.
• Proven experience in rates modelling, end of year roll and rates levying.
• Proven leadership skills with experience in supervising, developing, and motivating a diverse, multi-faceted team.
• Demonstrated ability to provide strategic support through financial analysis, forecasting, and contribution to long-term financial planning.
• Strong analytical, problem-solving and decision-making skills with meticulous attention to detail.
• Ability to interpret and apply relevant legislation, policies, and procedures.
• High-level interpersonal, negotiation and conflict resolution skills with a commitment to delivering quality customer service.
• Experience with INFOR Pathway and SharePoint systems is desirable.
• Current Class C NSW Driver's Licence.

The salary range for this opportunity starts at
$104,465 (Grade H, Step1) + 12% super.
Salary may be negotiable dependent on skills and experience.

What's On Offer

• An attractive remuneration package.
• Embrace a work-life balance with our Accrued Time Off program.
• The opportunity to participate in Council's Blended Workplace Policy, enabling you to work from home for up to 2 days a week.
• Permanent full-time position in a high-performing, cross-skilled team.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to CBCity's Health and Wellbeing Programs.

For more information, please contact
Andrea Dolan (Coordinator Rates) on
You will need to submit your application via the 'Apply Now' button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday, 10 October 2025.
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.