Gaming Team Leader

1 week ago

Bankstown, Australia Bankstown Sports Full time

If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading

Bankstown Sports is one of Australia’s largest and most innovative registered clubs, and we are looking for talented Team Leaders and/or Supervisors to join Bankstown Sports Club team on a permanent part
- time basis. You will have the chance to fast-track your learning, express your creativity and work in a fun, enthusiastic and passionate team.

As a member of our team, you will be given the opportunity to think outside the box, work flexible hours with a dynamic and rewarding environment.
Reporting to the Operations Manager, you will be responsible for supervising the daily operations across bars and gaming. The successful applicant will be self-motivated, highly organised and an effective communicator.
This role is suitable for someone passionate about developing their career in hospitality and looking for a managerial role within the hospitality industry. You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.

**Responsibilities will include**:

- Demonstrating our Culture values; Surprise and
- Delight, Team Player and 'Can do' Attitude
- Supervising staff, ensuring their delivery exceptional customer service, at all times
- Training and coaching staff, with performance feedback
- Overseeing daily operations across the venue, including accurate shift and incident reporting
- Ensure compliance and procedures are completed in a proper manner including clearance procedures
- Managing and delegating call times on the floor, identifying escalations and managing appropriately
- Conflict resolution
- Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
- Ensuring a safe working environment

**Essential Criteria**:

- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

About the Benefits
- Career Development opportunities
- Training opportunities
- Meal allowance and Uniform
- Plenty of discounts across venue

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