Cafe Team Leader

1 week ago

Bankstown, Australia Bankstown Sports Club Full time

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About the role
The primary role of the Café Team Leader is to provide supervision of Cornerstone Café and assist the Café Manager in the day-to-day operations of the venue. The Café Team Leader is to ensure operational excellence and exceptional customer service standards from the wider team. It is a role that requires an individual who is committed to providing a high standard of work and is able to work both individually and as part of a team.

Responsibilities include
- Lead and develop team members in our busy Café to deliver and maintain the highest level of customer service excellence
- Demonstrate a “Can-do” Attitude to fellow team members
- Correct use of espresso machine and preparation of styles of coffee sold
- Assist in managing the team and delegate tasks during peak trade periods
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Resolve minor conflicts between staff and/or guests
- Supervision of assigned staff including training, coaching and performance feedback
- Monitor staff grooming, presentation and conduct, where necessary counsel or discipline
- Assisting with the orientation of new staff and facilitating their ongoing acquisition of knowledge
- Ensure a safe working environment
- Provide up to date information to our members and guests on all Club services
- Maintain a safe, clean, and comfortable environment for members, guests, visitors, and employees in accordance with the Club Policies and Procedures
- Ensure that RSA/RCG/Food Hygiene is promoted and enforced
- Other duties reasonably requested by Management

**Essential Criteria**:

- Previous supervisory or leadership experience in a Food and Beverage environment
- Barista trained and previous experience in a café environment
- RSA and RCG qualifications (or willing to obtain)
- Commitment to a 7-day rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

**Benefits**:

- Career development - we love to promote internally and between clubs
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Uniforms provided
- Parking - free, secure and underground car parking (plus a discount on car washes)
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - you'll have access to a generous rewards and recognition program
- Daily Meal allowance to spend on delicious meals and coffees within our venues
- Health and Wellbeing program

If this sounds like your next opportunity, then APPLY NOW

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