Senior Case Manager

7 days ago

Brisbane, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year


In this role you will:
  • Ensure supervision and monitoring of offenders on reparation and/or other orders in accordance with legislation and operating practice guidelines.
  • Undertake direct interaction with offenders regarding the resolution of issues pertaining to reporting requirements and their ability to comply with order conditions.
  • Identify and respond appropriately to risks arising from offender management including appropriate liaison with management as required.
  • Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance and support business improvement.
  • Ensure the timely provision of service and advice to courts, boards and other agencies regarding offenders.
  • Complete the administration of contravention documentation for offenders subject to community-based orders and/or other orders in consultation with Case Management Officers.
  • Contribute to case management and sentence management activities for offenders.
  • Demonstrate skills in report writing and case noting to a professional standard expected for the audience of both internal and external stakeholders.
  • Develop productive relationships with service providers and the community generally to enhance the community's regard for probation and parole services.
  • Conduct drug testing of offenders and maintain accurate statistics as required.
  • Prepare accurate and timely breach documentation.
  • Execute duties as an officer of the Court.
  • Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities.
  • Supervise offenders participating in community service work and undertake other surveillance activities as required within the district office;
  • Develop and maintain relationships with key community stakeholder groups, community service sites, service providers and the community generally to enhance the community's regard for offender reparation.
  • Assisting offenders for readiness and participation at community service project sites.
  • Conduct quality control processes such as auditing of offender case-loads and completing annual workplace health and safety audits of community service site projects.
  • Demonstrated ability to work within a small team environment and rely upon a generic skill-set to assist performance outcomes related to offender management.
  • Emotional resilience to self-regulate and balance personal challenges that may arise whilst working and living in some of Queensland's most isolated communities.
  • A genuine commitment to invest in the community and understand remote protocols including the multicultural offender profile and promote a positive image of QCS.
Further informationDocuments

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