Customer Support Specialist

2 days ago

Sydney, New South Wales, Australia Chuffed Full time

Why Join

is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.

In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.

We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.

This is a fully remote role with very occasional travel.

What You'll Do

As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.

Here's how you'll spend your time:

  1. Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.
  2. Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs
  3. Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
  4. Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information

Requirements

About You

  • You have at least 3-5+ years of experience in a customer support role
  • You're a strong communicator who can clearly explain complex information while keeping your responses friendly and engaging
  • You're customer-focused and enjoy advocating for a better user experience
  • You're highly organized and efficient, able to prioritize tasks effectively
  • You have a strong growth mindset - you're not afraid to take risks, fail and learn. You're always looking for ways to develop and improve your skill set
  • You're passionate about social justice and excited to help Chuffed campaigners succeed

Don't Meet Every Requirement?

That's ok — we're not ticking boxes here. If you're excited about our mission and think you'd be great at this role, we encourage you to apply.

Benefits

  • $70,000 - $75,000 plus superannuation (depending on experience)
  • Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about
  • Be part of a team that cares. No egos, no politics - just passionate, driven people working together to support world-changing movements
  • Work from anywhere in Australia. We're a fully remote team and support flexible working
  • Grow fast. We're in a high-growth phase - you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy
  • Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply

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