Spare Parts Interpreter

2 days ago

Brendale, Queensland, Australia THE MOWER SUPASTORE Full time $60,000 - $80,000 per year

The Company:

The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.

We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.

Job Summary:

We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings.

Key Responsibilities:

  • Assist customers (internal and external) in person, over the phone or via email.
  • Use parts database, catalogues and supplier web portals to access technical drawings.
  • Interpret customer needs and identify correct spare parts.
  • Provide quotes, availability and lead times where required.
  • Advise on compatible parts or alternatives if the original part is unavailable.
  • Order parts from suppliers when not in stock.
  • Maintain accurate customer information in company database.
  • Co-ordinate customer deliveries and in-store collection of parts on order.
  • Handle customer inquiries and complaints with professionalism and escalate when necessary.
  • Perform administrative tasks as assigned.
  • Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.

Requirements:

  • Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.
  • Good mechanical / technical knowledge.
  • Strong computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent organisational and time management skills.
  • Attention to detail and accuracy.
  • A positive and professional attitude.

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