
Customer Service Executive
1 week ago
We are growing and we need you
Honest to Goodness is a family-owned rapidly growing organic and natural food supplier based in Alexandria & Villawood.
We are seeking a Customer Service Executive to join our dedicated team.
Position: Customer Service Executive – full-time, 38 hours a week
Location: Villawood
About Us
At Honest to Goodness, we believe in the power of wholesome, organic living. As a leading supplier of organic and natural products, we are committed to sourcing and delivering the highest quality, ethically produced goods. Our mission is to make a positive impact on the health of our customers and the planet by offering a wide range of sustainable and delicious options.
This role will require you to:
- · Be the first point of contact and provide excellent customer service to wholesale, online and retail customers who have enquiries, complaints or require assistance.
- · Respond promptly and professionally to customer enquiries, issues and cases via phone, email or chat to provide solutions, ensuring customer satisfaction.
- · Accurately document customer interactions and transactions in our CRM
- · Identify and escalate priority issues, complaints, or any inefficiencies in process to the Customer Service Team Leader.
- · Collaborate cross-functionally to resolve customer issues and concerns.
To be successful for this role you must:
- Proven experience in a similar role
- Highly motivated, pro-active attitude.
- Excellent communication skills
- Team player with a "can do" and positive attitude,
- Ability to adapt and thrive under changing pressures and priorities
- Passion to grow and develop within the role
- Ability to work well independently in a team environment
- Microsoft Office Skills (Word, Excel and Outlook)
- Attention to detail
- Great time Management
- Experience with CRM systems
- An understanding of operational systems (example SAP, Syspro)
- Familiar with how an online business operates
- Experience in warehousing and distribution desirable.
What we offer:
- Competitive salary
- Opportunities for growth and career development
- Supportive, team-focused work environment
- Staff discounts on our organic products
- Being part of a purpose-driven company making a positive impact
If you're enthusiastic about organic living and want to contribute to a company that values integrity and sustainability, we would love to hear from you
Please submit your resume and a cover letter detailing why this role is for you.
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