Hospitality Manager

Rydges Hotel Kalgoorlie is 4.5 star Kalgoorlie accommodation located in the heart of the city, seeking an experienced, motivated, and passionate Hospitality Manager to join our team. This permanent full-time position will provide leadership and support to the team. A true team player with excellent communication skills and a warm and engaging personality.

Primewest Grill is set to become the Best Restaurant in Kalgoorlie With our new Menu and Refurbishment underway - all we need is You Our Restaurant seats up to 80 guests, open for Breakfast and Dinner 7 days a week. We also offer In Room Dining and conference and events spaces for up to 150 guests.

The position entails a roster of 5 weekly shifts totaling 38 to 42 hours. Shifts will be a combination of day, mid and evening shifts. Flexibility around our 7 day operation is essential.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing hotel brand, then apply now

Job Description

Department: Food & Beverage

Job Title: Hospitality Manager

Reports to: Hotel Manager / General Manager

Hours of Work: Rostered/required – including shift work and weekends

Qualifications: Approved Manager License, RSA, First Aid, Food Safety Supervisor

Scope

To manage and maintain Food & Beverage and Conference & Events Outlets with regard to service and guest relations. Oversee and be responsible for staff development and training, revenue generation and cost control issues with the assistance of Team Leaders.

Job Function

• To ensure effective and efficient operation of the Food & Beverage and Conference & Events Outlets by having a complete understanding of Rydges service program implementation in regards to personal greeting and farewell of guests.

• To work with the Head Chef, Functions Team and other departments and managers to ensure seamless and exceptional standard of service delivery.

• To assist with and manage all aspects of and food and beverage service in the hotel.

• Update staff product knowledge and personal development, and assist staff by adopting a hands on approach to service; the monitoring and control of department costs and full understanding of computer system; and attend departmental meetings and follow up with clear system of inter-departmental communications.

• Work flexibly or on call to the needs of the business.

Financial

• Responsible for appropriate rostering, achieving wage restraint and timesheet accuracy, maintaining supervision of the area of breakages and wastage with regards to proper documentation; training, updating of computer procedures and follow up of any discrepancies.

• To liaise with the General Manager or Executive Assistant Manager on financial aspects of the operation to assist in the preparation of budgets and forecasts, weekly labour costs, weekly and monthly profit and loss statements, monthly reports – general planning of objectives, marketing and promotions.

• Maximising profitability of the other outlet through effective rostering, stocktaking and control and loss minimisation.

Customer

• Responsible for achieving total customer satisfaction by supervising staff and supervisors' attentiveness to service and detail; personally greet and farewell guests, handling enquiries and complaints professionally; provide staff with briefings before and after shifts, recognise and address by name repeat customers.

Personnel & Training

• Being responsible for the updating and implementation of training within the outlet and encouraging staff to involve themselves in the departmental on job training courses and any other related training course. To ensure staff are trained to comply with Job Description and the ability to recognise and correct performance problems. Responsible for supervisors and staff's performance development reviews.

• Responsible for the recruitment of restaurant personnel in co-ordination with the Executive Assistant Manager and General Manager.

• To monitor quality of product food and service, grooming, attitude of staff.

• To create a streamlined, professional and successful service by working closely with the Head Chef.

• To maintain clear and concise communication between all team members and departments

• To fulfill all statutory requirements ie, Food Act, Liquor Act, Patron Care and Occupational Health & Safety.

• To maintain Approved Manager & RSA License Registry and ensure compliance at all times.

• Is aware and adheres to all hotel fire, safety, health and hygiene procedures.

• To actively support the hotel's policies and procedures as outlined in the training manual and to ensure all staff follow these.

Sales

• Involvement in promotional activities and initiating ideas to keep the restaurant at the forefront in trends. Maintaining consistency in product and service to achieve reputation desired.

• Corporate Assets

• Responsible for reporting damage and repairs needed to hotel property along with security and hygiene level accepted by Rydges standards.

Personal Specification

• Maintain professional personal presentation in line with Hotel grooming standards

• Interact professionally with management and staff alike

• Maintain professional and courteous guest relations

• Apply time management skills to the workplace maximising resource efficiency

• Apply suitable work ethic with regard to punctuality, honesty, dependability, flexibility and attitude

• Managerial experience

• Training experience

Limits of Authority

Responsible for restaurant financials and assets, issuing hotel staff keys, hotel security and reporting all incidents and hotel statistics.

Confidential Information

Unless you have prior written consent of the Hotel, you will not during your employment or at any time thereafter, use or disclose to any person any information of or relating to the Hotel or any of their affairs. Information includes client, customer, supplier, finance or price details, product or software information or other trade or business secrets.

Scope of Position Description

This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.