Customer Service Representative

4 days ago

Springfield Lakes, Queensland, Australia Probe Group Full time $60,000 - $80,000 per year

About the role

We're on the lookout for multiple Customer Service Representatives to join our Springfield Contact Centre on a Full-Time & Part-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a Customer Service Representative

  • Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.

  • Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.

  • Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.

  • Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.

  • You Love & Respect the Detail - Accurately capture customer details and log interactions in our intuitive CRM system.
     

Your skills to pay the bills

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.

  • Strong problem-solving & critical thinking abilities to address customer queries effectively.

  • Commitment to delivering impressive customer service experiences.

  • Flexible & adaptable to changing priorities in a fast-paced environment.

  • You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).
     

Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed

The must-haves

  • Must be an Australian Citizen.

  • Be 18 years of age at a minimum.

  • Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm.
     

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?

  • Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.

  • Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

  • Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

  • Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.

  • Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
     

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

  • Customer Service Representative

    2 weeks ago

    Springfield Lakes, Queensland, Australia Probe Group Full time $50,000 - $80,000 per year

    About the roleWe're on the lookout for multiple Customer Service Representatives to join our Springfield Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges,...

  • Customer Service Representative

    6 days ago

    Springfield Lakes, Queensland, Australia Probe CX Full time $60,000 - $90,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Officer

    6 days ago

    Springfield Lakes, Queensland, Australia Probe CX Full time $45,000 - $65,000 per year

    Join the Probe Team - Ignite Your CareerWe're Hiring: Customer Service OfficersDo you thrive in fast-paced environments? Are you passionate about helping people?Probe CX is looking for enthusiastic and driven individuals to join our energetic Customer Service team As a Customer Service Officer, you'll be the voice of our government client, providing...

  • Customer Service Representative

    1 week ago

    North Lakes, Queensland, Australia Itoh Talent Partners Full time $25,000 - $40,000 per year

    Looking for full-time work over the Christmas break? We're seeking motivated and customer-focused individuals to join a friendly team within the financial services sector. These roles are ideal for university students or candidates looking to gain experience over the holidays, with the potential to transition into part-time work in the New Year.  The...

  • Customer Service

    2 weeks ago

    North Lakes, Queensland, Australia Synergie Australia Full time $187,360 per year

    �� Call Centre Customer Service Representative  - 3 Contracts Location: Brisbane - NorthType: Contract - 3 Months +Hourly rate: $35.80 per hour plus superWhat you'll do:Answer and direct incoming phone callsResolve customer complaints with empathy and practical solutionsRebook missed services efficiently and accuratelyMonitor and respond to shared...

  • Customer Solutions Specialist

    6 days ago

    Springfield Lakes, Queensland, Australia Probe CX Full time $60,000 - $90,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Officer

    2 weeks ago

    North Lakes, Queensland, Australia Synergie Australia Full time $42,000 - $63,000 per year

    We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.�� Call Centre Customer Service Representative  - 3 Contracts Location: Brisbane - NorthType: Contract - 3 Months +Hourly rate: $35.80 per hour plus...

  • Customer Service

    4 days ago

    North Lakes, Queensland, Australia Orange Sherbet Full time $45,000 - $60,000 per year

    We're looking for a friendly, capable and motivated Customer Service Assistant to join our team in North Lakes. If you're passionate about creating great customer experiences, love working as part of a values-driven business, and are keen to grow with us, we'd love to hear from you About the Role:This role will be based in-person at our North Lakes office....

  • Principal Engineer

    2 weeks ago

    Springfield Lakes, Queensland, Australia Northrop Grumman Australia Full time $180,000 - $250,000 per year

    Your Role:As a Principal Engineer and as a senior member of the Airframes Team, you will provide leadership with Aerospace related design, analysis and other technical support services, within your technical discipline and in accordance with the Engineering Management System and applicable regulatory requirements.You will also have accountability...

  • Sales Representative

    2 weeks ago

    North Lakes, Queensland, Australia Techtronic Industries Full time $90,000 - $120,000 per year

    Who we are: Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product...