System Engineer

NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.

We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.

We are now looking for a level 1 Wintel Engineer based in Canberra or Melbourne (Scoresby) on a permanent basis. The successful candidate will be working with a team of support engineers to provide proactive server support to the Defence customer. You will be working with technology vendors such as Broadcom, Cisco, Nutanix and Microsoft. You will work with application support teams to diagnose issue between applications and the operating system.The position offers a challenging role in a dynamic and friendly team environment.

To be considered for this role, you will need to hold a current NV2; or an NV1 and be willing to apply for an NV2.

Responsibilities

• Have the ability to work within a Monday to Friday roster including state only public holiday
• Have the ability to work on a paid on call roster once suitably trained
• Support the client when required with paid overtime
• Fully comply with customer training and security requirements
• Perform daily health checks and resolve
• Monitor issue resolution to ensure issues are resolved within contracted service level agreement times.
• Perform tasks and analysis within a formal problem management process
• Assist with system changes, updates, upgrades and relocations.
• Implement and support virtualised server environments across a global network
• Support Microsoft Server solutions and designs
• Undertake technical deliverables with a focus on hypervisors, operating systems and their interaction with applications
• Compile technical documentation where required.
• A hunger to learn from and mentor your peer group by either informal training or hands-on work.

Skills & Experience

• Demonstrated knowledge and experience with Microsoft Server versions up to and including Server 2022 in an enterprise environment.
• Understanding of Active Directory.
• Ability to work in a high-pressure environment.
• Ability to work onsite.
• Experience with Virtualisation technologies including VMWare and Nutanix technologies, in both an operating and troubleshooting capacity.
• Ability to work independently and part of a team.
• Good spoken and written English.
• Good comprehension skills.
• Sounds analytical and problem-solving skills.
• Have a good understanding of ITIL concept and be able to explain the difference between an Incident, a problem, a change, and a request.
• Organisational and time management skills.
• Have work in an environment with a formal change management process, or the ability to demonstrate a sound understand of their purpose

Come work with us:

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing programs and much more.

NEC is committed to achieving a diverse workforce and strongly encourages applications from people with disability, Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds