Account Manager

2 days ago

Chadstone, Victoria, Australia 3 Phase Marketing Full time $80,000 - $120,000 per year

The reality is we spend most of our lives at work, so it helps if it's a rewarding, inspiring place to be. At 3PM, we've gone out of our way to create an environment where the whole team is truly valued – where coming to work is something we actually get excited about.

Agency-land has gained itself a crappy reputation over the years. But we're not like the others. We've always had a strict no d%ckhead policy and that's not about to change.

  • We've got positive vibes coming out of our ear holes.
  • Our workplace culture is known for being bloody good [just to prove it, we won Drum's Great Place to Work Award].
  • We host fun monthly events for the whole 3PM family.
  • We were recognised by The Australian Financial Review as one of the fastest-growing companies in 2020, and one of the Most Innovative Companies of 2021.
  • We were announced Agency of the Year in the 2025 Titan Awards

When you treat yourself to a career at 3PM, you'll get:

  • A permanent working-from-home arrangement.
  • A wellness plan (updated annually).
  • A confidential mental health support program.
  • The chance to be part of an innovative company that continues to grow and expand.

Enough about how amazing it is to work here, what do we actually DO?

Well, we're a multi-disciplinary digital agency with a reputation for delivering outstanding results for our clients. We push the Australian economy forward by helping businesses reach [and surpass] their goals through cleverly crafted digital marketing strategies.

The Role

Be forewarned, this role is for high-achievers and strategic thinkers.

As the Automotive Account Manager, you'll directly represent 3PM to the world. Working with clients in the automotive space, you won't just lead their digital marketing journeys; you'll transform them.

Your role will be a one-stop shop for clients, where you will strategise, coordinate, and deliver projects to successful outcomes, covering everything from planning and execution to results. Clients will rely on you as their trusted marketing advisor, guiding their businesses toward success.

Being our Automotive Account Manager isn't just a job – it's a catalyst for transformation, ensuring every client interaction builds lasting relationships and impactful results.

Key Responsibilities include:

  • Client Relationship Management:
    Be the primary contact for your clients. Build strong, trusting relationships by understanding their goals, responding proactively, and delivering a consistently high standard of service.
  • Project Ownership:
    Manage campaigns and projects from briefing to delivery. Set timelines, coordinate with internal teams, and ensure deadlines, budgets, and scope are met.
  • Communication & Expectation Setting:
    Keep clients informed with regular updates. Flag risks early, manage feedback constructively, and always align on what success looks like.
  • Internal Collaboration:
    Work closely with creative, web, and paid media teams to turn client goals into clear briefs, timelines, and deliverables.
  • Performance & Insights:
    Monitor performance using internal reports and platform data. Identify wins and opportunities, and share these with clients in a way that builds confidence and trust.
  • Client Development & Growth:
    Help clients grow. Use data and insights to recommend new initiatives and position additional services where they're a fit.
  • Pitching & Proposals:
    Assist with crafting compelling proposals and presenting ideas that meet client needs, whether for a new retainer, upsell, or one-off project.
  • CRM & Process Adherence:
    Maintain accurate client records, meeting notes, and task updates using agency systems like HubSpot, ClickUp or PageProof.

Skills & Experience:

  • Client-facing experience
    in a digital marketing agency environment
  • Strong communication skills
    – written, verbal and presentation – with the ability to build trust quickly
  • Project management capability
    , with proven experience juggling multiple deadlines, stakeholders, and priorities
  • Comfortable interpreting data
    – not necessarily a data analyst, but someone who can read performance reports and translate them into clear client insights
  • Commercial acumen
    – understands how to protect margin, spot opportunities to upsell, and support business growth
  • Solid understanding of digital channels
    – including websites, Meta and Google ads, SEO, content, and email marketing
  • Familiarity with tools like HubSpot, ClickUp, Google Ads, Meta Business Manager, GA4, and PageProof
    (or willingness to learn quickly)
  • Problem-solving mindset
    , able to take initiative, manage ambiguity, and bring calm in moments of chaos
  • Team player
    who works well with creatives, developers, strategists, and media specialists
  • A curious,
    proactive nature
    – you don't wait to be asked; you spot things and take action
  • Previous
    history in the automotive
    space

At 3 Phase Marketing, we are committed to fostering a diverse and inclusive workplace where every team member is valued and respected. We believe that a variety of perspectives leads to innovation and better business outcomes. We are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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