Admissions Officer

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Full-Time | Ongoing contract of employment.
• PW4 $66,921 - $72,661 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
• Chadstone Campus – onsite parking with close proximity to public transport.

Join Holmesglen's award-winning Student Recruitment team established in 2023 and dedicated to providing prospective students with a seamless, supportive application and enrolment experience. Focused on helping students find the right course, the team ensures quality outcomes through personalised advice, detailed Pre-Training Reviews (PTR), and connection to essential support services.

In this role as an Admissions Officer, you will:

• Provide high-quality customer service and guidance to prospective and current students across multiple channels.
• Assess student eligibility, conduct Pre-Training Interviews, and issue accurate fee quotes.
• Maintain accurate student records and communications in CRM and SMS systems.
• Collaborate with faculties, support services, and marketing to coordinate recruitment activities and campaigns.
• Support the enrolment process by monitoring applications and ensuring smooth, timely processing.

To be successful, you'll have:

• Degree in Business, Business Administration, or related field, or substantial education sector experience.
• Strong communication and customer service skills to provide clear advice and build relationships.
• Able to manage competing priorities professionally, confidentially, and with a service focus.
• Confident with Microsoft Office, databases, and online systems. Experience with CRM or Student Management Systems is desirable.
• Proactive, accountable team player who adapts well and collaborates effectively.
• Sound judgment, problem-solving skills, and understanding of business and stakeholder needs.
• Highly developed written and verbal communication skills for diverse audiences.
• WWCC and Police Check: Appointment to this position is dependent on obtaining an 'employee' Working with Children Check, and a valid Police Check within the last 12 months.

OUR COMMITMENT TO YOU

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We've implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

TO APPLY

Please submit your updated resume, a short cover letter addressing the Key Selection Criteria. We commit to respond to every applicant.

For a confidential discussion regarding this role, please contact Karen Dowling, Manager Admissions at

For further information relating to this opportunity and to view the position description, please click here.

Applications for this position close on 11:59 pm Wednesday 22nd October 2025.

If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at or on and we will work with you to identify the best way to assist.