Business Support Officer

4 days ago

South West Coast VIC, Australia Access Your Supports Full time $104,000 - $130,878 per year

Business Support Officer - Intake

Make a Real Impact in the Disability Sector

We're looking for a part-time Business Support Officer - Intake to join our team and be the welcoming face of AYS. This is your chance to play a vital role in helping individuals and families navigate the NDIS and connect with the right supports.

What you'll be doing:

  • Acting as the first point of contact for new inquiries and referrals
  • Coordinating the intake process and allocating referrals to the right team members
  • Responding to NDIS service requests and linking participants to the right supports (Support Coordination, Plan Management, Therapy)
  • Facilitating first meetings and helping families understand their options under the NDIS
  • Collecting and collating information to ensure services align with individual NDIS plans
  • Onboarding new referrals into our systems and meeting a strict 48-hour KPI for participant contact

What we're looking for:

  • Strong administration skills and the ability to juggle multiple priorities
  • Experience working to deadlines in a fast-paced environment
  • Strong customer service experience
  • Knowledge of the NDIS and confidence working with children, young adults, and adults with disability (including Autism Spectrum Disorder)
  • Excellent interpersonal skills to build strong relationships with families, staff, and professionals
  • Strong verbal and written communication skills, with solid Microsoft Office skills

Why join AYS?

  • Local & independent – be part of a team that's proudly Geelong-based and community focused
  • Purpose-driven work – every day you'll be making a difference in the lives of people with disability
  • Supportive team culture – join colleagues who are passionate, professional, and values-driven

If you're a highly organised people-person who thrives on helping others, we'd love to hear from you

Apply now and start your journey with Access Your Supports.

Applications will be assessed as they are received so apply fast If you require reasonable adjustments to the recruitment process, please let us know.

For a confidential discussion about this opportunity, please contact Alisha Dickens (HR Advisor) on

AYS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Alisha Dickens at for a confidential discussion.

  • Administrative Assistant, Impairment Support

    6 days ago

    South West Coast VIC, Australia Randstad - Business Support Full time $70,000 - $97,000 per year

    Administrative Assistant, Impairment SupportWe're looking for a dedicated and organized Administrative Assistant to join the Impairment Support team in a state government role. This is a full-time contract position from your start date until December 19, 2025.If you thrive in a fast-paced environment and have a knack for managing a high volume of tasks with...

  • Medical Receptionist

    6 days ago

    South West Coast VIC, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Are you an experienced Medical Receptionist seeking a flexible role with a competitive hourly rate? We have a fantastic upcoming temporary assignments available. A great opportunity to gain experience in a new clinic environment, expand your professional network, and showcase your skills without a long-term commitment.We are looking for candidates who can...

  • 113550 APS5 Case Manager

    4 days ago

    South West Coast VIC, Australia Randstad - Business Support Full time $55 per year

    Join a Federal Government Legal Operations TeamWe are seeking a Case Management Support Officer (APS5) to join the Legal Operations team for our Federal Government Client. This role is crucial for supporting the intake, processing, and allocation of applications received by our client's Administrative Review Tribunal (ART).This is a 12-month assignment with...

  • Business Support Assistant

    6 days ago

    South West Coast VIC, Australia Southern Star Group Full time $60,000 - $80,000 per year

    We are seeking a proactive and capable person to join our major manufacturing site in North Geelong. This is a highly visible and varied role supporting the leadership team and ensuring day-to-day office operations run efficiently.It's the kind of role for someone who enjoys rolling up their sleeves, taking initiative, and being part of positive change....

  • Office Support Administrator

    5 days ago

    South West Coast VIC, Australia Flexi Personnel Australia Pty Ltd Full time $60,000 - $80,000 per year

    Are you an experienced Office support All Rounder looking for a stable, Monday to Friday job to work around the kids at school?Flexi Personnel have been a trusted partner for the last 30 years, specialising in supplying staffing solutions to industries such as warehousing, manufacturing, transport, and logistics. We demonstrate a commitment to understanding...

  • IT Support Officer

    6 days ago

    South West Coast VIC, Australia Southern Star Group Full time $64,000 per year

    $64,000 per year plus superannuation.Work laptop and phone provided.Immediate Start.About UsSouthern Star Windows & Doors is a vertically integrated, Australian-owned and operated business specialising in the manufacture of quality timber and aluminium windows and doors for the residential construction market.Our brands include:Southern Star Aluminium...

  • Administration Support Officer

    5 days ago

    South West Coast VIC, Australia VLine Corporation Full time $104,000 - $130,878 per year

    Administration Support Officer - GeelongV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.V/Line is experiencing significant growth and we're...

  • Quality & Compliance Officer

    6 days ago

    South West Coast VIC, Australia Gateways Support Services Full time $60,000 - $90,000 per year

    About Gateways At Gateways Support Services we support children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, independent living, specialist care, and more, always shaped around the needs of each individual. We are a diverse team of...

  • Office Manager

    6 days ago

    South West Coast VIC, Australia Samco Disaster Recovery Full time $80,000 - $95,000 per year

    Company : SAMCO GROUP PTY LTD Trading as Samco Disaster RecoveryAbout UsSamco Disaster Recovery is a growing emergency restoration business committed to delivering exceptional service to clients across the region. Our workplace is dynamic, supportive, and focused on achieving high-quality outcomes.About the RoleWe are seeking a motivated and highly organized...

  • Application Support Officer

    3 days ago

    South West Coast VIC, Australia Barwon Health Full time $104,000 - $130,878 per year

    Enjoy a role that will be varied, challenging and rewardingThis is your chance to enhance your career with Victoria's largest regional Health ServiceTemporary full time role (80 hours per fortnight until 29/05/2026) with access to ADO'sAbout Barwon Health Barwon Health is one of the largest and most comprehensive regional health services in Australia,...