Member Services Coordinator

2 days ago

Carlton, Victoria, Australia ACS (Australian Computer Society) Full time $60,000 - $90,000 per year

Job Summary
Come and help ACS support the nations digital skills, capabilities and inspire the next generation of technology professionals. We are looking for a Member Services Coordinator to join our team in Victoria, Australia. The ideal candidate will be responsible for managing all aspects of branch event programs to support and enhance our relationship with our members, resolving and escalating member issues and ensuring their satisfaction, as well as liaising with our internal stakeholders.

Skills

  • Planning and event coordination
  • Excellent communication and collaboration skills
  • Strong interpersonal skills
  • Ability to multi-task and prioritise tasks effectively
  • Attention to detail
  • Problem-solving skills
  • Proficient in Microsoft Office suite

Responsibilities

  • Serve as the main point of contact for members, addressing their inquiries and contributing to member event programs and events
  • Build strong relationships with members through regular communication and engagement activities
  • Collaborate with internal teams to improve member experience and retention rates
  • Develop and implement strategies to increase member engagement and satisfaction
  • Maintain accurate records of all member interactions and feedback

Qualifications

  • Bachelor's degree in Business Administration or related field
  • 2+ years of experience in customer service or membership management role
  • Experience working in the IT industry is preferred. Passion for IT/Tech a must.
  • Knowledge of CRM software is a plus

Why Join ACS?

  • Flexible, hybrid work environment
  • Extra leave benefits – 3 gifted days per year, a recharge day, and 2 floating holidays
  • Professional development – Access to SkillsSoft, annual training allowance, and ACS membership
  • Inclusive culture – Be part of a collaborative, diverse, and supportive team
  • Financial benefits – NFP salary packaging and Employee Assistance Program
  • Make an impact – Play a key role in shaping the future of Australia's digital economy

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