Motor Claims Officer/Manager

2 weeks ago

Sydney, New South Wales, Australia CMT Luxury Replacement Vehicles Full time $40,000 - $80,000 per year

About us

We are one of Australia's first and largest prestige rental vehicle providers for casual rentals and accident replacement vehicles. We provide exceptional service and assistance to people who have been involved in a motor vehicle accident and require a rental car, nationally. This position is for our head office is located in Sydney with easy access to public transport. You would be working with an experienced team in a supportive working environment.

Qualifications & experience

  • Motor Vehicle Hire knowledge/experience
  • Knowledge/Experience of credit hire (accident replacement vehicles) industry- desirable
  • Rental vehicles operations and fleet management
  • Knowledge of the car insurance and repair industry
  • A valid driver's license - important
  • A polite and professional disposition - important
  • Confident phone manner - important
  • Competent computer skills - important
  • Customer service experience either in customer facing or over the phone

Tasks & responsibilities

  • process claims and rentals of our national prestige vehicles fleet over the phone
  • Fleet operations management
  • Provide exceptional levels of customer service to our clients and partners
  • liaise with drive team and other office staff
  • Help customers complete the required documentation and submit documentation via our customised portal
  • work in a very friendly and supportive team environment

Benefits

  • Supportive and family friendly working environment
  • Long term position with excellent job security
  • Generous salary
  • On going training
  • Supportive office environment

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