Information Technology Support Officer

1 day ago

North St Marys, New South Wales, Australia ComfortDelGro Australia Full time $60,000 - $80,000 per year

About the role

Reporting to the National Head of Information Technology, the IT Support Officer will provide day-to-day technical support across our NSW operations, while contributing to national ICT solutions delivery.

Based in St Marys, this role ensures our IT systems, servers, hardware, and infrastructure run smoothly. You'll be hands-on — supporting end users, troubleshooting issues, maintaining IT assets, and assisting with technology rollouts and special projects across CDC's sites.

Key Responsibilities

· Troubleshoot issues with PCs, laptops, networks, printers, software, and applications.

· Install, configure, and maintain hardware, mobiles, tablets, and software updates.

· Administer and maintain IT systems, servers, infrastructure, and asset registers.

· Support network security, including virus protection, email/web filters, and DLP.

· Manage CCTV, security systems, and access controls.

· Liaise with vendors and service providers to ensure high service standards.

· Contribute to new site setups, projects, and ICT integrations.

· Develop training guides and provide user support.

· Suggest improvements to processes and procedures.

About You

We're looking for someone who is solutions-focused, approachable, and can communicate effectively with staff at all levels. You'll have:

· Demonstrated IT administration and support experience.

· Broad exposure to PCs, operating systems, apps, and networks.

· Investigative and problem-solving skills, with the ability to work independently.

· Advanced Diploma (or higher) in Information Technology (or related).

· A current driver's licence (own vehicle advantageous).

· Knowledge of road transport or interest in transport technology (desirable).

What We Offer

· A dynamic, supportive team environment.

· The opportunity to work on a wide range of IT projects.

· Professional development and career growth pathways.

· The chance to contribute to technology innovation in the transport sector.

Diversity & Inclusion

ComfortDelGro Australia is an equal opportunity employer. We encourage applications from all genders, Aboriginal and Torres Strait Islander people, LGBTQI+ candidates, people with varying abilities, and culturally diverse backgrounds.

All applications must demonstrate the "right to work" in Australia through a VEVO Immigration and Police check, ComfortDelGro exercises the right to request a pre-employment medical or questionnaire be provided.

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