Process Management Expert

• REQ
• 26/08/2025
• Customer Operations
• Sydney, Australië
• ING Bank

It's a fun and eciting time to grow your career with ING, and we're on the hunt for a Process Management Epert to join our dynamic Process Epert Team.

As our Process Management Epert, you will develop, implement and sustain the Global Process Framework within Australia across all functions. You'll ensure that process management is implemented, run and actively lived in all key end-to-end processes at ING and work closely with management and Process Leaders to support consistency, prompt implementation and active ownership of ING processes.

Additionally, you'll actively liaise with the Global Process Management team and ensure that our local process management framework is designed and maintained to ING standards. You will lead the engagement with ING Hubs specialists supporting the Process Management team to improve and support the quality of processes infrastructure.

This is a permanent role based in Sydney.

What you'll do

• Identify gaps between local process architecture landscape and global process catalogue and create a plan to fill those gaps.
• Map the E2E local processes in ARIS connect in line with the global process catalogue and use the E2E scenarios to identify process leads and create E2E process ownership.
• Liaise with Global Process Management team to adapt, align and conform the local ING process landscape with the overarching ING Process Framework. i.e. ARIS Administration.
• Have risks and controls mapped to processes and signed off by business and risk teams.
  Create the plan for implementation of ERM across process landscape and identify gaps and supporting PBRA e- ecution in ARIS.
• Work with the various teams responsible for work stream changes to analyse, design and improve processes that will derive great business outcomes
  Support and coach process leaders, line managers, process subject matter e- perts and teams in applying the global process framework in end-to-end processes

What we're looking for

Knowledge of and e

• perience with ARIS (Business Process Management tool) is essential.
  Previous e- perience in a similar role will be highly regarded but not essential.
  Intermediate proficiency in Word, E- cel, Powerpoint and Outlook.
  An analytical eye for detail and e- cellent organisational skills to effectively adapt to different projects.
  A strong understanding of change strategy and implementation within a large scale and comple- organisation across any industry. Stakeholder Management is a key aspect of the role.
• An autonomous worker who can work both independently and as part of a wider team.

What's in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of eciting projects, thinking outside the bo, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every bo. So, if you're interested but don't meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by ing the recruiter below.

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

Contact Sabrina Huynh,

Applications close Tuesday, 26th of August.

Still in two minds?

At ING, we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application. Don't miss out on the chance to bring your unique spark to our team - hit submit now Your fresh perspective is what we're all about.

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Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.