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Customer Service Representative
2 weeks ago
About The Company
Work for one of Australia's leading finance specialists—and a people-first organisation where your growth comes first. Join a team where innovation drives success and your contributions truly matter.
Reporting to the Customer Service Team Leader, this is a great opportunity for you to pave your career by learning a wide range of processes in your role as a Customer Service Representative.
This is a hybrid role from Monday to Friday, which will offer great work life balance as you work from home two days per week.
Successful candidates must commit to 4 weeks of training that will be carried out onsite.
Role Responsibilities
- Inbound calls relating to a range of customer enquiries while delivering an exceptional client experience to our customers and the dealer network
- Responding to written correspondence received from clients or our dealer network
- Liaise with internal stakeholders to effectively manage consumer and commercial customers
- Taking ownership of complex matters and participating in change implementation activities
- Contribute to the success of the wider Operations team, by supporting other areas from time to time
The Successful Candidate Will Have
- Excellent and professional verbal and written communication skills, with the ability to clearly explain complex processes to clients and Senior Management
- Previous contact centre experience is preferable but not essential as training will be provided
- Demonstrable knowledge of Financial Services or tertiary qualification in a relevant field (completed or ongoing)
- High level of attention to detail and accuracy
- Demonstrable proficiency across the MS Office suite or Excel is highly regarded
Benefits
- Genuine career opportunity for motivated and committed people
- Working from home 2 days per week
- Supportive, inclusive and diverse team culture
- Career Progression
- Work close to home in Macquarie Park – close to public transport
Ready to Drive Your Career Forward? Apply now and be part of a team that's shaping the future of finance.
