Digital Services Operations Manager

2 weeks ago

Sydney, New South Wales, Australia HEALTHDIRECT AUSTRALIA Full time $120,000 - $180,000 per year
  • Grow with an organisation dedicated to helping Australians improve their health
  • Help optimise the digital services millions of Australians rely on
  • Hybrid working (2 days) in our Haymarket office, near Central station

About us

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

About the opportunity

We're seeking a Digital Services Operations Manager to ensure the smooth performance of our digital portfolio, including our website and mobile app. This is a hands-on, strategic role where you'll collaborate across the organisation to keep our services reliable, effective, and continuously improving.

Key Responsibilities:

  • Oversee digital operations: Manage the day-to-day functionality of the Healthdirect website, app, and tools, ensuring smooth performance and timely resolution of technical issues.
  • Collaborate on content & information: Work with Content and Information Management teams to optimise digital assets for discoverability, quality, and consumer navigation.
  • Track performance & insights: Monitor key metrics and consumer feedback, delivering reports and actionable insights to drive improvements and demonstrate value.
  • Engage with stakeholders: Partner with service directors, product owners, and clinical leads to set meaningful KPIs and communicate outcomes across the business.
  • Contribute to strategy: Identify opportunities for optimisation, provide operational input into roadmaps, and support the delivery of large-scale digital initiatives

You can contribute through your:

  • 5+ years' experience managing consumer-facing digital products or services.
  • Strong background in maintaining and optimising websites or digital health tools.
  • Skilled in analytics (Google Analytics, dashboards, custom reporting) with experience turning data into actionable insights.
  • Proven ability to measure, report, and communicate digital performance using both data and user feedback.
  • Excellent communication skills, with confidence engaging both technical and non-technical stakeholders.
  • Experience working in Agile or hybrid delivery environments.

Why work with us

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

  • Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
  • 14 weeks company Paid Parental Leave for both parents;
  • Multi-dimensional wellbeing program that is run by our people for our people;
  • Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.

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