Workshop Engineer Leading Hand

ROLE TITLE: Lead Workshop Engineer

FUNCTION: Service

REGION: Asia Pacific

REPORTING: Supply Chain & Logistics Manager, ANZ

LOCATION: Sydney, Australia

COMPANY OVERVIEW

With a culture rooted in innovation, Glory's people are transforming our customer's businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it's our people who drive our success.

MAIN RESPONSIBILITIES

Workshop Repair

• Perform repairs and oversee the repair work conducted by Workshop Engineers, ensuring adherence to quality standards, and expected timeframes.
• Ensure efficient diagnosis and repair of faulty modules within expected timeframes, maintaining optimum quality levels throughout the repair process.
• Track all parts usage and ensure the correct job application of job closing procedures to maintain optimum quality levels of repairs.
• Maintain cleanliness and tidiness of the workshop area.
• Hold weekly team meetings to facilitate communication and information sharing among the team members, fostering a collaborative working environment.
• Ensure the workshop team is correctly equipped with tools and resources required to undertake repairs effectively.
• Ensure timely delivery of warehouse requirements for spare parts, maintaining adequate stock levels to support repair activities.
• Maintain and oversee third party repair services, ensuring they meet optimum quality standards.
• Perform administrative activities in the system, including documentation and record-keeping.

Machine Setup

• Undertake and coordinate the setup of new equipment according to customer specifications.
• Ensure effective testing and repairing of refurbished units to meet quality standards and customer requirements.

Team Leadership:

• Effectively lead and manage the Workshop team with authenticity to drive team performance, engagement and cultural alignment.
• Foster a culture of engagement, excitement and continual learning across the team.
• Proactively participate in people management processes including ePDR's, managing for performance, team development, wellbeing and recognition.
• Ensure employees understand the performance standards, goals and behaviours needed to be successful.

Health and Safety

• Adherence to Health & Safety policies and procedures at all times
• Ensure team members are informed of health & safety requirements in the workplace and are adequately trained to carry out their work safely
• Ensure the prompt and accurate reporting, recording and investigation of all workplace incidents and injuries
• Ensure all hazards are promptly assessed for their significances, and managed according to the hazard management process
• Conduct regular Safety Toolbox Talks with the Team, utilising Glory's Toolbox Talk template.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Qualifications:

• Completed a recognised engineering or electro-mechanical qualification or similar
• Qualifications in Frontline Management preferred

Experience:

• Minimum 2 years' experience in a similar role

REQUIRED SKILLS AND COMPETENCIES

• Proficient in mechanical techniques and operations.
• Excellent communication and interpersonal skills
• Self-driven with a solution-orientated approach
• Proven ability in problem solving and analytical thinking
• Detail-oriented with a focus on efficiency
• Strong organisational abilities
• Proven ability to work under pressure and meet deadlines
• Capable of leading and motivating a team to achieve objectives
• Proficient in MS Office and other relevant software
• Strong quality and customer orientation
• Understanding of warehouse management practices
• Proven ability to lead, motivate and build capability in others
• Knowledge of and commitment to industry leading safety and environmental practices

Glory Values

The Glory Values represent our commitment to collaboration, diversity and innovation. They serve as a practical blueprint of how we work together both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.

• Customer Delight. We put our customers first
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and shape the future.
• Speed. We move fast, that's how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.

Equal Opportunities

Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that's how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.