Key Account Manager

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion. 

We care about people & planet and promote health & wellbeing. 

We nurture your development and provide career opportunities to unlock your potential.

Our legal team ensure local and international laws are harmonised with the best interest of IKEA and our customers. We work together in collaboration with stakeholders to make sure our business adheres to legal and governance requirements. We lead with integrity, diligence and have great dedication to detail to secure legal matters at IKEA. Be a part of our global brand and make an impact by joining us

What you need to know

Working at IKEA has many benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Free Co-worker parking

• Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

• Bonus programme (where eligible)

Additional information:

• Position type: Permanent, full-time (Hybrid)

• Internal job title: IKEA Business Key Account Leader

• Work location: Customer Service Centre (RCMP), Tempe NSW

• Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend events)

• Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check and Working with Children Check (WWCC).

• Mobility: a valid driver's license is required for customer visits, trade shows and other events.

Who you are

As Key Account Manager you are or have:

• Proven experience in key account management or senior business development, ideally in B2B environments.

• A track record of managing large-scale client relationships and delivering tailored solutions that drive mutual success.

• Strong commercial acumen and the ability to navigate negotiations, influence stakeholders, and close high-impact deals.

• Excellent communication and presentation skills, with the ability to engage confidently at all levels of the business.

• A collaborative spirit and the ability to work cross-functionally with internal teams to deliver outstanding results.

• Motivated by increasing customer value and thinking customer first, ensuring every solution is aligned and exceeds their vision.

About this work area

As a Key Account Manager, you'll be the driving force behind some of our most significant business relationships. Your responsibilities will include, but are not limited to:

• Lead the acquisition and growth of key business clients by targeting corporate sectors with office solution needs, while also building long-term partnerships across key industries such as hospitality, early childhood education & care services, residential development, and commercial real estate.

• Manage high-value client portfolios, understanding their unique needs and delivering tailored furnishing solutions that align with their vision and our brand.

• Respond to major project tenders, Request for Proposal (RFPs) with compelling, competitive proposals, collaborating with internal teams to deliver end-to-end solutions that include products, services, and design.

• Negotiate commercial terms and close deals that balance customer needs with business goals, ensuring seamless execution and ongoing satisfaction.

• Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.