Liaison Officer

Settlement Support and Community Care | Little Collins Street (HQ) | Maximum Term - Full-time

• Multiple full-time maximum term positions available to 31 March 2026, based in Melbourne, Victoria
• Deliver end-to-end case management for Tuvaluan participants, from pre-arrival assessment through to exit
• Annual salary is $79, % super
• Other benefits include:
• • Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Liaison Officer (LO) provides culturally responsive, client-centred case management and support to Tuvaluan visa holders under the Falepili Mobility Pathway. The position delivers holistic settlement services, from pre-arrival through to program exit, across housing, health, education, employment, and community participation. As the primary contact for participants, the LO ensures service coordination, orientation delivery, and achievement of settlement outcomes in alignment with the Falepili framework and AMES' quality standards.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Certificate III or IV in Community Services, Settlement, or a related field, OR equivalent skills and experience gained through community or support work;
  
  AND minimum one (1) years' experience in community services, settlement support, or working with CALD communities
• A current valid Driver's Licence
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)
• Bicultural background with fluency in Tuvaluan and English will be highly regarded
• Demonstrated ability to deliver effective case management to participants from CALD backgrounds, applying strengths-based and client-centred approaches across settlement, community health, and related service areas
• Strong interpersonal, cross-cultural communication, and advocacy skills, with the ability to build trust and liaise effectively with participants, service providers, and community partners
• Sound understanding of Commonwealth and State settlement, immigration, and social policy frameworks, with flexibility to respond to evolving program and client needs
• Proven ability to work both autonomously and collaboratively within multidisciplinary teams to achieve or exceed performance outcomes
• Excellent written and verbal communication skills, including report writing, time management, and organisational skills to manage competing priorities and deadlines
• Proficiency in Microsoft Office and digital tools, coupled with a commitment to integrity, teamwork, and continuous improvement

Applications for this position will be accepted up to 5 PM on Wednesday 3 December 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights