Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia SharkNinja APAC Full time $60,000 - $80,000 per year

Position Overview
The Customer Experience Specialist (B2B) will be responsible for providing Best in Class, high quality customer service by acting as the contact point for our retail customers.

Here are some of the EXCITING things you will get to do:

  • Provide a high level of service and communication to key internal and external stakeholders
  • Develop and grow positive relationships with our retail customer base
  • Proactive order management, investigations, and escalation
  • Processing of customer orders in timely and efficient manner
  • Overseeing daily delivery and pick ups for customer orders
  • Proven ability to work autonomously while also collaborating positively within a team environment
  • Work closely with our sales reps and warehouse team
  • General administration duties as required

Experience

  • Minimum of 3 years experience in a customer service operation with a similar scope and scale.
  • Additional prior experience in a logistics or sales function is beneficial.
  • Strong Microsoft office and CRM Systems Experience.
  • Zendesk experience desirable.
  • Excel as a proficient communicator both verbally and in written form, ensuring clarity and coherence in all interactions.

Your role in leading our success drivers & representing our unique mindset:

  • Lead us to be "RARELY SATISFIED"
  • Make things better each day; "PROGRESS OVER PERFECTION"
  • Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
  • Deliver something great; "WINNING IS A TEAM SPORT"
  • Be clear and honest, "COMMUNICATING FOR IMPACT."

Explore SharkNinja On Our Social Channels

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia SharkNinja APAC Full time

    Join to apply for the Customer Experience Specialist (B2B) role at SharkNinja APAC1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist (B2B) role at SharkNinja APACPosition OverviewThe Customer Experience Specialist (B2B) will be responsible for providing Best in Class, high quality customer service by acting as the...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    About the RoleWe currently have three exciting Customer Experience Specialist opportunities across our Trivett Automotive Retail sites in Penrith, Parramatta, Castle Hill and North Shore. Reporting to the Retail Centre Manager and based at our Retail sites at any of the following locations: Penrith, Parramatta, Greystanes & North Shore, the Customer...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    About the RoleWe currently have three exciting Customer Experience Specialist opportunities across our Trivett Automotive Retail sites in Penrith, Parramatta, Castle Hill and North Shore. Reporting to the Retail Centre Manager and based at our Retail sites at any of the following locations: Penrith, Parramatta, Greystanes & North Shore, the Customer...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    OverviewAt Inchcape Australia, we're transforming car buying with brands like Subaru, Peugeot, Citroen, and Deepal. As part of our team, you'll provide a seamless digital sales experience for customers.Your RoleAs an Online Sales Specialist in our Business Development Centre, you'll manage customer inquiries, qualify leads, and guide customers through the...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    OverviewAt Inchcape Australia, we're transforming car buying with brands like Subaru, Peugeot, Citroen, and Deepal. As part of our team, you'll provide a seamless digital sales experience for customers.Your RoleAs an Online Sales Specialist in our Business Development Centre, you'll manage customer inquiries, qualify leads, and guide customers through the...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Inchcape plc Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Be the trusted advisor for customers engaging with globally recognised brands like Subaru, Peugeot, Deepal, and Foton—delivering tailored solutions and memorable experiences both in-store and online.Manage the complete customer journey—from initial enquiry to...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Coco Republic Full time

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Coco Republic Full time

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Coco Republic Full time

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...