Customer Service Specialist

16 hours ago

Sydney, New South Wales, Australia Randstad - Banking & Financial Services Full time $37,130 - $97,000 per year
Full-Time Contact Centre Specialist - 6 Month Contract - Big4Bank

This is an excellent opportunity for a highly motivated individual seeking a stable, full-time role within a large and supportive 24/7 Contact Centre team. No previous experience is required. The successful candidate will possess strong communication skills and a commitment to learning. Multiple enthusiastic individuals are being sought to join the team, located in Sydney.

The Opportunity
  • Role: Full-Time Contact Centre Specialist (Temp to Perm available)
  • Location: South Everleigh, NSW
  • Contract: Initial contract until 30th June 2026 with a strong focus on converting to permanent employment.
  • Hours: Full-Time, 9-5 (or similar full-time shifts TBC) Monday - Friday, with opportunities for weekend/overtime shifts.
  • Pay: $37.13 per hour + Super
Core Responsibilities

The primary duties of this position involve being the front-line representative for the business:

  • Handling Enquiries and Calls: The specialist's main duty is to be available on the phone at all times, answering a high volume of inbound calls from customers.
  • Customer Support: Addressing and resolving customer questions, concerns, and requests efficiently and professionally.
  • Business Knowledge: Learning and applying detailed knowledge about the company's products, services, and operational processes to assist customers.

  • Standard Contact Centre Functions: Executing typical contact centre tasks, which often include:

  • Logging and documenting all customer interactions accurately in a system (CRM).

  • Escalating complex issues to the appropriate internal teams or leaders.
  • Following established scripts and procedures to ensure consistency and compliance.
Benefits and Support

The employer is committed to setting new team members up for success:

  • Entry-Level Focus: This is an entry-level position; no prior experience is required.
  • Comprehensive Training: A thorough 6-week training period covers all essential business knowledge.
  • Guaranteed Success: Following training, the specialist benefits from 100% in-office support while they progress.
  • Career Growth: The initial temporary contract offers a clear path toward a permanent position. The employer aims to retain high-performing staff.
  • Incredible Support: The successful candidate will join a large team environment with Leaders and a dedicated Point of Reference function for ongoing assistance.
  • Work/Life Balance: No public holidays are required, and training continues through the Christmas period.
Candidate Requirements

The ideal candidate will meet the following criteria:

  • Available for full-time hours and able to commit to the required shift schedule.
  • Possesses excellent communication skills and is comfortable taking inquiries and calls on the phone.
  • Keen to learn about concepts related to general finance/retail.
  • Candidates from varied backgrounds are highly encouraged to apply.

If this sounds like something you're interested in, and believe you have what it takes to be in a call centre in a Big4Bank, please apply now, or send your CV to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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