Client Support Manager

At Support Central Co, we are more than just a support provider; we are your advocates, allies, and champions in the journey toward a brighter and more inclusive future. Our mission is to redefine industry standards and set new benchmarks for quality care and services. Our team of seasoned experts is dedicated to meeting your unique needs and desires, driven by our unwavering belief in the motto "Your Care is Our Cause."

About the Role:

The Client Support Manager for Daily Living & Community Participation, reporting to the Operations Manager, plays a pivotal role within Support Central Co. This position is responsible for leading a team of dedicated support workers in a mission to empower our clients to achieve their NDIS goals and enhance their overall quality of life. The role ensures that our services are aligned with the NDIS quality safeguards, commission best practices, and prioritize workplace health and safety (WHS).

Key Responsibilities:

Leadership and Team Management:

• Matched Support: Ensure that each client is paired with a support worker who possesses the relevant skills, capability, and interests that best meet the unique needs and preferences of the client.
• Environment Stewardship: Actively cultivate an environment that balances the needs of clients who share the same residence, ensuring compatibility and harmonious living conditions.
• Optimized Rostering: Coordinate and oversee rostering requirements, harmonizing client schedules and staff rosters, with a focus on individual support needs and the alignment with client support plans.
• Team Synergy: Foster a positive team environment by setting an example through effective communication, interpersonal skills, and the provision of peer support.

Service Delivery:

• Client Advocacy: Advocate, when necessary, with the NDIA, support coordinators, families, guardians, and other stakeholders to ensure a responsive approach to clients' changing needs and goals.
• Positive Environment: Promote a nurturing and supportive environment through effective communication, interpersonal skills, and peer support, setting the tone for all interactions.
• Conflict Resolution: Model appropriate conflict resolution, communication, and positive behavior management skills for both clients and the support worker team.
• Skills Development: Implement tailored skills development programs and identify opportunities for clients' personal growth and learning.
• Community Engagement: Assist in the delivery of programs that encourage clients to develop social networks and actively participate in community activities, fostering inclusion.
• Client Collaboration: Build rapport and collaborate effectively with clients and their families to co-create positive outcomes and lasting connections.
• Adaptive Services: Continuously monitor the evolving needs of clients and provide insights and recommendations for adapting Support Central Co services to meet these dynamic requirements.

Compliance and WHS:

• Efficient Systems: Routinely utilize established mechanisms, including our client scheduling system, technical solutions, and documentation systems, to ensure seamless support provision, accurate outcome recording, and a service that is transparent and accountable.
• Learning Support: Promote, support, and contribute to the development of Training and Assessment Strategies that reflect the diverse learning support needs of our participants.
• Stakeholder Liaison: Provide expert guidance and assistance in identifying client needs for inclusive practices. Liaise, negotiate, and communicate effectively with families, carers, and various internal and external stakeholders to achieve successful outcomes for clients.
• Quality Assurance: Ensure that our services consistently align with the NDIS quality safeguards, commission best practices, and prioritize workplace health and safety (WHS) to create a secure, healthy, and enriching environment for both clients and our dedicated team.

Qualifications & Training:

• Valid Australian driver's license
• Current First Aid Certificate and CPR
• Current Police Check
• Working with Children Check (WWCC)
• NDIS New Worker Orientation Module
• NDIS Worker Screening Check
• Diploma level or higher in Disability, Community Services, Aged Care, or Individual Support

Additional Traits We Love:

• Positive attitude and willingness to learn
• Proactive team player
• Desire to contribute to a positive workplace environment

In this role, you will have the opportunity to make a profound impact on the lives of our clients, foster a positive team culture, and uphold our commitment to the highest standards of care and support. Your dedication will play a critical part in enabling those we serve to lead fulfilling and enriched lives.

HOW TO APPLY: Interested candidates, please submit your RESUME and COVER LETTER and click APPLY NOW.