Business Insights Lead

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

The Business Insights Lead is pivotal in transforming data into a strategic asset for the organisation. This role spearheads the Periscope project, delivering the analytics and insights required to empower data-driven decision-making at every level. By aligning business intelligence initiatives with core strategic objectives, the lead will ensure our reporting and dashboards provide the clarity needed to drive business growth, enhance operational transparency, and improve performance. A key focus will be surfacing actionable insights from complex data and identifying data quality issues, which directly influences key financial metrics such as billability, revenue, and gross margin.

The successful candidate will hold end-to-end responsibility for the BI project lifecycle, from initial scoping and prioritisation through to the execution and delivery of measurable outcomes. This involves translating organisational goals into an impactful BI roadmap and leading the Periscope team to bring that vision to life. A critical aspect of the role is acting as the primary bridge between business stakeholders and the BI team, building trusted relationships to ensure that analytical outputs are relevant, understood, and effectively actioned. Ultimately, this position champions a culture of evidence-based decision-making, driving transparency and accountability by delivering insights the business can rely on. Throughout these responsibilities, the Business Insights Lead operates with the strategic guidance and support of the Business Operations Lead.

Core Analytics & Delivery Experience

• Proven track record in the end-to-end delivery of business intelligence and analytics initiatives, from requirements gathering and business analysis through to UAT and deployment.

• Deep understanding of the key commercial drivers in a professional services or technology environment, including metrics such as revenue, gross margin, cost, and utilisation.

• Experience leading or coordinating technical teams, preferably within an Agile or hybrid delivery framework.

Strategic & Business Acumen

• Demonstrated ability to partner with senior business stakeholders to translate high-level strategic objectives into a clear and actionable delivery roadmap.

• Strong commercial awareness and a proactive, growth mindset, with the ability to identify opportunities for analytics to drive business improvement and innovation.

• Excellent problem-solving skills, with the capacity to navigate ambiguity, manage competing priorities, and make sound, data-informed recommendations.

Leadership & Interpersonal Skills

• Exceptional stakeholder engagement, communication, and facilitation skills, with a proven ability to build trusted relationships at all organisational levels.

• A natural ability to influence positive outcomes without direct authority, working collaboratively across different functions to achieve shared goals.

• Highly organised and comfortable operating in a fast-paced, dynamic environment, with a commitment to fostering a culture of transparency and accountability.

Applications close Thursday 28 August 2025. 

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks