Head of Insights and Analytics, South Bank

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel 

This is a senior strategic leadership role, responsible for leading a large team to developing insights and analytics products that have a direct, tangible impact on brand and broader business value.

The role will progress development and democratisation of new and innovative analytics products that can be customized to drive proactive insights, customer experience and revenue generation across all our brands. The role will also be responsible for the ongoing development of our existing reporting suites to improve utilization and focus attention on the key insights.

Our insights will strategically evolve into more predictive, real-time insights with a call to action to realise business and customer value across our broader Enterprise and leading into the development of analytics products, working closely with our data science and AI team.

This is a new dynamic role, required to deliver a significant strategic shift in providing actionable, proactive insights and analytics products that can be readily used to drive key brand and global OKRs.  If you have experience in insights, analytics and data science, we encourage you to apply.

Day in the life:

• Develop and own the insights and analytics strategic business plan
• Meet and exceed business OKRs through design and delivery of insights and analytics products
• Act as a senior consultant to the business to identify opportunities and issues for data-driven decisions
• Lead and develop of a team of reporting and data analysts and managers
• Measure tangible impacts against baseline metrics
• Provide high level business and functional engagement and communication across multiple brands, marketing, finance, sales and product teams
• Identify solutions to business problems and opportunities, including evaluation of emerging technology and AI capability
• Provide the democratisation of insights and analytics across our enterprise, showing an understanding of data maturity and the levels of education and upskilling required
• Lead several multi-functional, Agile teams to iteratively design and deliver insights and analytics products

You'll be perfect for the role if you have:

• Bachelors or master's in economics, mathematics, data science, statistics, finance or analytics
• 8-10+ years of experience in insights, analytics and data science
• Experience in data and analytics across channels, including web and app, including modern web analytics tools (Adobe analytics, Google Analytics)
• Experience of leadership in an insights and analytics team, including mentoring and career development
• Experience of using data analytical techniques to generate useable insights and analytics outcomes, such as customer segmentation, propensity models, forecasting, predictive analytics
• Design and development of insights products and reporting suites / dashboards
• Experience in a relevant area – retail, customer (B2C), travel, ecommerce, or technology is a strong plus
• Excellent oral and written skills to communicate complex issues and influence others internally and externally
• Strong interpersonal skills and ability to gain the respect of senior executive management and external executives and partners
• Excellent quantitative, analytical and critical thinking skills
• Demonstrated track record of project sponsorship and ownership

What you'll Enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in

 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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