Gaming Loyalty Manager

1 day ago

Tumbi Vmbi, New South Wales, Australia Mingara Full time $60,000 - $90,000 per year

Get ready - This Could Be the Career Move That Changes Everything

We have a great opportunity to join our Destination Leadership team as our Gaming Manager. This is a diverse role where you will have the opportunity to lead and coach a customer-focused team, whilst diving deep into our operations, as you plan and execute a customer service strategy that focuses on making 'Life Great' for our members and local community.

But First - Why You'll Love It Here:

  • Real pathways to grow your career in an organisation that's constantly evolving
  • Free gym and aquatics membership, and access to our Employee Assistance Program
  • Free coffee + soft drinks (say no more)
  • 30% discount on food (lucky for the gym membership)
  • $1,500 annual scholarship program (keep that brain buzzing)

More about the opportunity

You'll be leading our Gaming team with purpose and passion—making sure the service is next-level, and the team is supported and inspired. We have the largest Gaming floor on the Coast with over 400 machines which creates plenty of scope to put your own flavour on the inner workings.

You'll be:

  • Leading from the front, bringing energy, guidance, and leadership to the team. Demonstrated experience in coaching and developing a team of people is a must
  • A seasoned professional who knows what it takes to create a great customer experience that drives connection and loyalty with our members and guests. You love a chat with members and have a knack for remembering the small details about them. After all it's our team that keep our members coming back to us.
  • Focussed on creating a safe and welcoming environment for our customers to enjoy themselves. Therefore, an understanding of the legislations related to our industry are important.
  • Progressive in your way of thinking, always on the look out for new products, creating ideas for special events or promotions, and thinking of ways to evolve our gaming operations and drive loyalty. In other words, you're an expert in our industry.
  • Not afraid to work late nights or weekends. After all that's when our members like to get out and enjoy themselves so it's the perfect chance for you to connect with them. But don't worry, we're all about the balance.

Who are we..

We are Mingara, experts in the lifestyle and entertainment industry. With five registered clubs across NSW, a fitness and aquatics centre, world class athletics track and a hotel, we certainly offer variety and the opportunity for an amazing career.

But we're more than that, we're also a tight-knit, progressive team that thrives on creating unforgettable experiences for our local community. You bring your energy, leadership, and creativity—and we bring the support, culture, and vibe to help you grow and thrive.

If you're ready to be part of something that's more than just a job—if you're about culture, community and career momentum—then we want to hear from you.

Let's make great things happen. Together.

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