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Service Delivery Officer

2 weeks ago

Brooklyn, Victoria, Australia CDC Full time $80,000 - $120,000 per year

Make your mark in this exciting opportunity to work at Australia's leading data centres.

  • Be part of a team that values initiative and continuous improvement
  • Grow your career in building operations and service delivery
  • Brooklyn Location | On-site role

About us:

Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As a Service Delivery Officer, you'll play a key role in ensuring smooth onboarding, project delivery, and overall customer satisfaction. You'll be the main point of contact between internal teams and external stakeholders, helping coordinate efforts, manage expectations, and drive performance outcomes. The role is all about strong stakeholder management, clear communication, and continuous process improvement.

Other responsibilities include:

  • Build and manage strong relationships with customers, partners, and on-site teams to support both pre- and post-sales activities.
  • Act as a key point of contact for client queries, ensuring timely responses and coordination of project quotes and proposals.
  • Support contract delivery by meeting required KPIs and aligning with commercial expectations.
  • Facilitate client engagement activities including monthly business reviews, operational audits, and compliance checks.
  • Collaborate with internal CDC teams to ensure seamless service delivery and issue resolution.
  • Stay informed on data centre industry trends and emerging technologies.
  • Represent CDC at networking events and act as a brand ambassador.
  • Maintain accurate documentation and ensure technical compliance with Australian standards.

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

  • CDC Academy
    -Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
  • CDC Day
  • An additional day of paid leave dedicated to nurturing your health and wellbeing.
  • Parental Leave
  • Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
  • Volunteer Leave
  • Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
  • Employment Assistance Program
  • Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
  • CDC Social Events
  • CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

This role would be suitable for a candidate who thrives in fast-paced, dynamic environments and is confident working through ambiguity. You're a natural coordinator, comfortable managing multiple stakeholders, juggling priorities, and keeping things moving. You bring strong attention to detail, enjoy working with data and documentation, and have a proactive mindset.

Experience in facilities or building operations is a bonus, especially if you've worked around technical systems or fire service providers, but it's not essential.

  • Confident managing contracts and performance reporting (SLAs).
  • Strong problem-solving skills and a proactive approach to customer satisfaction.
  • Builds and nurtures relationships with key stakeholders and influencers.
  • Acts as a client advocate, aligning with their strategic goals

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.

Diversity helps us all achieve more. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success and a culture of trust and care. We actively promote equality and strive to create a welcoming environment for all employees. At CDC we've got your back. We're dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work, giving you the confidence to achieve more.

Closing Date:
Applicants close Sunday 21st September, 11:59pm