Field Service Technician

6 days ago

Brooklyn, Victoria, Australia Cargotec Full time $90,000 - $120,000 per year
The Opportunity - Field Service Technician

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling. We are seeking a skilled and proactive Field Service Technician to complete works in the Western Suburbs and surrounding areas to join our dynamic team. In this role, you will be responsible for the repair and maintenance of vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts. You will ensure safe and efficient operations on site, adhere to safety standards, and lead by example, mentoring apprentices and ensuring high-quality service delivery.

Key Responsibilities:

  • Maintenance & Repair: Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety.
  • Service Vehicle Care: Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts.
  • Time Management: Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard.
  • Compliance & Safety: Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents.
  • Customer Interaction: Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance.
  • Fault Diagnosis & Problem Solving: Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed.
  • Environmental & Waste Management: Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.

Performance Expectations:

  • Adherence to Timeframes: Ensure punctuality to site and completion of all tasks within the agreed-upon timeline.
  • OH&S Compliance: Maintain a safe work environment, ensuring all equipment is left in a safe, operational state and that all relevant standards are followed.
  • Customer Service: Provide clear, concise, and accurate reports to customers while maintaining a professional demeanor and presentation.
  • Technical Expertise: Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems.

Skills & Experience:

  • Proven experience in a similar role, particularly in mechanical handling or industrial operations.
  • Excellent work ethic with the ability to work unsupervised.
  • Strong customer service and interpersonal skills.
  • Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems.
  • Proficient in the use of computers for reporting and administrative tasks.
  • Excellent time management, attention to detail, and organizational skills.
  • Ability to mentor and guide apprentices.

Qualifications & Education:

  • Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field.

Personal Attributes:

  • Positive, can-do attitude with a strong desire to complete tasks today.
  • Strong character and adaptability in diverse environments.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, particularly in dealing with all levels of the organization.

This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.

This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. 

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