Credit Services Consultant

17 hours ago

Australia IAG Insurance Full time $60,000 - $100,000 per year

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Step into a high-impact role where accuracy and collaboration are key. As a Credit Services Consultant, you'll be part of a close-knit team managing premium and credit control across CGU's intermediated portfolio. You'll handle high-value transactions, respond to broker queries, and work across multiple systems daily. If you're tech-savvy, thrive on solving problems, and enjoy working side-by-side with others, this is your opportunity to make a meaningful contribution. 

This is a permanent full-time role based in Naarm (Melbourne), Gadigal Country (Darling Park 2, Sydney) or Meanjin (Brisbane).

What You'll Do


• Manage credit administration tasks including direct debit, creditor maintenance, and policy cancellations

• Reconcile broker remittances and process payments via EFT and cheque

• Respond to broker queries and maintain strong relationships with intermediaries

• Navigate multiple systems to resolve complex account and commission issues

• Apply credit risk strategies to reduce aged debt and unidentified policies

• Prepare reports and support legal correspondence for doubtful debt cycle

• Contribute to a collaborative team culture and support operational outcomes

What You'll Bring


• Experience in credit, finance or insurance operations

• Strong customer service and communication skills

• Confidence working across multiple systems and apps

• Solid Excel skills and attention to detail

• Familiarity with GIS, PMS or similar systems (a plus)

What We Offer


• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Friday 21 November :59PM AEDT

Adjustments and Support 
 

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

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